Nicole Chan
Program Manager, Guest Experience, Sonder, Toronto
Nicole Chan has more than eight years of leadership experience in hospitality, specifically room operations, food and beverage, human resources, capital planning and project management. She brings an acute awareness of the industry, combined with a passion to challenge the status quo, to her role at Sonder, where she’s responsible for implementing guest-experience programs, such as signage, in-unit collateral, amenities, app content, pilot projects and safety and security enhancement, across more than 5,000 listings in 36 markets around the world. Currently, Chan is pursuing a Project Management Professional (PMP) certification.
