Director, Sustainable development, Diversity and Inclusion – Accor North and Central America Toronto, Ont.
Marina Elsener has worked around the world and continues to grow the Accor brand in North and Central America. After graduating from The Emirates Academy of Hospitality Management in 2014, she began her career at the St. Regis Aspen Resort as a trainee before working her way up to Food & Beverage supervisor.
After that she moved to Canada’s west coast, working in the front office of the Fairmont Express. “I had the pleasure of working with her at the hotel as we launched the new AccorALL loyalty program to the region. She was instrumental in developing training and refining processes for the betterment of the guest and the operation and demonstrated leadership potential with her sound approaches and advice,” says Andrea Torrance, senior vice-president, Guest Experience at Accor North & Central America.
Elsener has since been promoted to director, Sustainable Development, Diversity and Inclusion – North and Central America where she leads the company’s Watch program, a training program designed to educate the company’s employees on the protection of children against sexual exploitation and is currently spearheading a movement to eliminate single-use plastics across the hotels in her region.