BETHESDA, Md. — Marriott International Inc. is expanding Mobile Requests, the two-way chat feature on its mobile app, to four additional brands — JW Marriott Hotels & Resorts, Autograph Collection, Renaissance Hotels and Marriott Executive Apartments.
Originally launched at select Marriott hotels, Mobile Requests is now available at Marriott hotels across the globe. The feature is offered exclusively to the nearly 54 million members of the company’s Marriott Rewards program and enables them to chat in real-time with hotel staff to ask questions or request services and amenities up to 72 hours before their arrival. Guests can choose to text in five languages: English, Spanish, Chinese, French and German.
“We know nearly a quarter of our guests ask a question or make a request to hotel staff during their stay,” said George Corbin, SVP of Digital at Marriott International. “With Mobile Requests, guests can communicate immediately with their hotel right from their smartphones wherever they are before, during and after their stay, making the Marriott Mobile app experience for next-generation travellers seamless, intuitive and fulfilling.”