MARKHAM, Ont. — Property-management systems (PMS) provider Maestro has introduced a training initiative designed to help hoteliers adapt to change and meet the demands of today’s travellers.
Maestro’s Training Services Package gives users the opportunity to experience its Browser and Windows Version 5.5 PMS, which rolled out in 2020.
The company is offering one free contactless mobile tool for one property when one day of training is purchased by the hotel. Operators wanting more training can buy a two-day package and receive a complimentary audit of their front-desk configuration to maximize productivity or they can add a third day of training at no cost. Those seeking three days of training will receive the complimentary audit, plus the free contactless mobile tool and a fourth day of training at no cost.
Maestro Version 5.5 features the latest mobile and contactless software tools and offers security enhancements to better manage the challenges users are facing. The enhanced solution includes:
• a curbside check-in tool
• a self-check-in module (web/mobile/kiosk/iPad) with mobile-key integration; express mobile check-out; digital registration card with signature capture; mobile spa provider schedule; mobile intake and waiver forms; and eSignature document management
• a mobile housekeeping app
• mobile task management
• a Guest Engagement Measurement (GEM) tool
As Maestro president Warren Dehan explains, the goal through this training initiative is three-fold: “First, we want to see if our clients are optimizing Maestro to its fullest potential (which modules and/or features are they using successfully and which do they need more orientation on and best practices recommendations),” he says. “Second, we want to make sure that hoteliers are aware of the many powerful mobile and contactless add-ons available through Maestro that support the services that today’s travellers are demanding. Third, we want to use the training forum as an opportunity to continue the dialogue with our clients and learn what else we can do to better support them through re-opening and beyond.”
