BROOMFIELD, Colo. — Vail Resort’s mountain resort leaders, managers and frontline employees have implemented the technology and data in the Legion WFM platform which aims to help them optimize resort staffing to elevate guest service, employee experience and efficiency.
Vail Resorts initially piloted Legion WFM’s scheduling functionality at its two largest mountain resorts, Whistler Blackcomb and Park City Mountain. Over the past season, the company has expanded this functionality to all 37 of its resorts in Canada and the U.S.
“As an experience company, we’re always looking to invest in innovative technology to improve not only the guest experience but our team members’ experience,” says Bill Rock, president of the Mountain Division, Vail Resorts. “Our leaders and employees had been giving us feedback that they wanted a better experience that gives them better visibility and flexibility to schedule our employees where and when they can make the biggest impact on the experience of our guests. Legion’s workforce management tool has helped us schedule our employees more efficiently, which is essential given the intricacies of our mountain resort operations.”
