QUEBEC CITY — Ken Hall is the new general manager of Fairmont Le Château Frontenac. In his new role, Hall will have the overall responsibility for the property’s day-to-day operations and the excellence of the guest experience.
Originally from Montreal, Hall has more than 25 years of experience in hospitality, including 11 years as hotel manager. In recent years, he’s served as GM of the Fairmont Jasper Park Lodge, where he successfully piloted an extensive renovation project that included the hotel’s metamorphosis and repositioning. His modern vision of the hospitality industry, his expertise in promoting winter tourism and his ability to reach new heights in terms of guest satisfaction make him an ideal candidate to succeed Robert Mercure, who was recently appointed to the Palais des congrès de Montréal.
Hall holds a diploma in Hotel, Resort & Restaurant Management from Canadore College of Hospitality & Tourism, North Bay, Ont. and has also completed Cornell University’s general-managers program.