ORLANDO, Fla. — Luxury Canadian hotel, Fairmont Pacific Rim, Vancouver, added state-of-the-art in-room technology from Intelity in July with the aim of adding a modern touch to its already impressive guest rooms. Data released from the first three months of usage attests to the popularity of the addition among guests, with thousands of guests opting to take advantage of the newly available technology.
Intelity’s ICE (Interactive Customer Experience) Touch on iPads was installed in all 377 rooms at Fairmont Pacific Rim, providing instant access to all services with merely the touch of a finger. Guests were also enabled with the ability to perform the same functions from their personal iPad or iPhone with a free app download.
Since the installation in July, 65% percent of total guests used the iPads. More than half of those users made service requests, such as making housekeeping requests. Accessing the Internet (14%), controlling the lights and drapes (5%), and dining requests (7%) were the most used functions.
Intelity CEO and President David Adelson said, “We’re pleased to be able to work with Fairmont Pacific Rim in bringing an elevated level of convenience and luxury service to guests. Overall, we’ve found that modern travelers truly appreciate a greater sense of control and customization when it comes to their vacation and work time.”
“We have received very positive feedback from our guests following the installation of ICE,” said Philip M. Barnes, general manager of Fairmont Pacific Rim and regional vice president of the Pacific Northwest for Fairmont Hotels & Resorts. “The program and iPads in the rooms have allowed us to enter into an entirely new territory of guest service. The technology has proved to be very popular in providing our guests with the ease of requesting hotel services during their busy schedules and itineraries while staying with us.”
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