CHICAGO — Hyatt Hotels Corporation has formed a new Global Franchise and Owner Relations organization, dedicated to advancing care for owners and operators; enhancing the guest and customer experience; and supporting accelerated franchise growth.

In close consultation with its hotel owners and operators, the company will dedicate focused resources to support this key stakeholder group in an effort to expand the franchise portfolio and increase property performance.

The group will be led by Hyatt veteran Jim Chu. In his expanded role as EVP Global Franchising and Development, Chu will oversee the global strategy for owner/operator relations and development. He will continue to report to Chuck Floyd, global president of Operations.

“At Hyatt, we feel strongly that the best way to operate is with a diverse portfolio of owned, managed and franchised properties,” says Chu. “As a fellow owner, we have a critical understanding for what our owners and operators are experiencing — in both the good times and the challenging times — which enables us to collaborate with a heightened sense of empathy and focus.”

Hyatt’s new dedicated Franchise-Operations team will focus on driving superior financial performance and will be led by Paul Daly in his new role as SVP Franchise Operations, reporting to Chu. Daly will lead a cross-functional team covering commercial services, performance, operations and learning and development. Through this highly-coordinated approach, the team strives to provide resources designed to help franchisees achieve operating excellence and fully tap the power of the brand to drive revenue.

“We are growing at a fast rate and we see a tremendous opportunity at this moment in time to create a dedicated team laser-focused on cultivating closer relationships and providing franchise owners and operators with support and enhanced tools designed to maximize performance,” says Daly.


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