TORONTO — Great Place to Work has released the 2020 list of Best Workplaces in Retail and Hospitality in Canada, which recognized hotel companies Hilton and New Castle Hotels & Resorts among the segment’s top employers. 

“Our Canadian team members are truly the heart of our business, helping us deliver on our mission of being the world’s most hospitable company,” says Danny Hughes, EVP and president, Americas, Hilton. “To receive this accolade for a second-consecutive year is truly a testament to the benefits, programs and workplace culture Hilton provides our team members across the country.”

To be eligible for this list, organizations must be Great Place to Work-Certified in the past year and work primarily in the retail or hospitality industry. Recognized companies were determined based on the overall Trust Index score from their employees.

The complete 2020 list of Best Workplaces in Retail and Hospitality is available at


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