McLEAN, Va. — Hilton has partnered with Be My Eyes to ensure guests who are blind or have low vision can experience a more accessible, seamless and welcoming stay across the U.S. and Canada. Be My Eyes is a free mobile app that connects blind and low-vision users with sighted volunteers and companies through live video and AI, and now, directly connects guests with a team of dedicated, specially trained English-speaking Hilton Reservations and Customer Care agents.
Be My Eyes users can use their smartphone to navigate to the service directory and select the hotels category and choose the participating Hilton brand to be directly connected to its dedicated teams. The teams will be available to help guests navigate the hotel, including helping guests identify and adjust the in-room thermostat, operate in-room coffee machines, identify window coverings, or navigate to the hotel’s meeting spaces and amenities, such as bars, restaurants, gyms or spas.
Assistance is available across a variety of Hilton’s portfolio of brands, including Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, DoubleTree by Hilton and Hampton by Hilton, among others.
Hilton first partnered with the organization in 2023 to train and improve Be My AI, an OpenAI GPT-4 language model that powers the Be My Eyes app, to enhance its ability to recognize objects and navigate the furniture and fixtures found in Hilton brand hotel rooms.
In addition, guests can take advantage of Hilton’s “straight-to-room” digital self-service tools. Where available, these tools include the ability to choose your room, digitally check in, use the Digital Key to open guestroom doors with mobile phones and digitally check out.
“Hilton is committed to creating an experience that’s welcoming for every guest, at every hotel, every time,” says Mike Gathright, SVP, Customer Excellence and Innovation, Hilton. “We believe that every guest – regardless of ability or any other factor – deserves a reliable and friendly travel experience, and we’re proud to partner with Be My Eyes to make that more of a reality for thousands of Be My Eyes users.”
“Our mission at Be My Eyes is to break down accessibility barriers in everyday life, and this partnership with Hilton is a significant step along that path, helping travel and hospitality to be much more inclusive,” says Mike Buckley, CEO, Be My Eyes.
