TORONTO — Any hotelier will tell you it’s service excellence that steals the show. With that in mind, the Greater Toronto Hotel Association (GTHA) introduced a new awards program this year to recognize service excellence.

Dubbed the Spirit Awards, the GTHA recently presented 18 awards at the Metro Toronto Convention Centre, including the Lifetime Achievement award, presented to Joe Gomes of the Park Hyatt, who has been bartender at the property’s Roof Lounge for more than 50 years.

“The Greater Toronto Hotel Association is very proud of these individuals and the contributions
they make to the visitor experience in the Greater Toronto Area,” said Terry Mundell, GTHA, president and CEO. “Our congratulations go out to each award winner and nominee for their outstanding service to guests visiting our GTHA member hotels. We celebrate the service, professionalism and innovation of these outstanding Ambassadors.”

The winners of this year’s program included:

  • Joe Gomes, Park Hyatt Toronto, Lifetime Achievement Award
  • Linda Atagi, InterContiental Toronto Yorkville, Accounting Ambassador of the Year
  • Krista Kungla, Cambridge Suites Hotel Toronto, Administration Ambassador of the Year
  • Steve Mertsis, The Fairmont Royal York, Banquet Food and Beverage Ambassador of the Year
  • Bilal Saab, InterContiental Toronto Centre, Bell Ambassador of the Year
  • Sherine Sutherland, InterContiental Toronto Centre, Concierge of the Year
  • Red Garcia, Hilton Toronto, Culinary Ambassador of the Year
  • Jose Linharas, Radisson Admiral Toronto Harbourfront, Engineering Ambassador of the Year
  • Jennifer Dover, Renaissance Toronto, Guest Services Ambassador of the Year
  • Josh Stone, The Farimont Royal York, Health Club/Spa Ambassador of the Year
  • Cecilia Battad, Westin Harbour Castle, Housekeeping Ambassador of the Year
  • Rose Douglas, Toronto Airport Marriott Hotel, Laundry Ambassador of the Year
  • Clint Aquino, Novotel Mississauga, Reservations Ambassador of the Year
  • Stephen Bossence, Le Meridien King Edward, Restaurant Food and Beverage Ambassador of the Year
  • Mark Ducusin, Sheraton Centre Toronto, Hotel Security Ambassador of the Year
  • Ramonito Ancog, Delta Toronto East, Steward of the Year
  • Tina Terzo, The Westin Prince Toronto, Switchboard Operator of the Year
  • Antonio Murugupillai, Hotel Le Germain Toronto, Valet/ Door Person/ Shuttle Driver Ambassador of the Year

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