TORONTO — As anyone who’s ever stayed at a hotel knows, the success of the hospitality industry is contingent on the people who work in it, and the service they provide. So, when the Greater Toronto Hotel Association (GTHA) started an awards program two years ago to honour the frontline workers, it was an idea that had been a long time coming.

Last Friday, May 3, 420 members of the GTHA gathered at the Metro Toronto Convention Centre to honour exceptional service providers, recognizing 173 nominees and 19 award winners for their outstanding contributions in our industry.

“The Greater Toronto Hotel Association is very proud of these individuals and the contributions they make to the visitor experience in the Greater Toronto Area, said Terry Mundell, GTHA president & CEO. “Our congratulations to each award winner and nominee for their outstanding service to guests visiting our GTHA member hotels. We celebrate the service, professionalism and innovation of these outstanding Ambassadors.”

This year’s winners of the Greater Toronto Hotel Association include:


Steve Tomaso, Westin Prince Hotel

Lifetime Achievement Award


Sivarajah Shanmugam, Radisson Admiral Hotel – Toronto Harbourfront

Accounting Ambassador of the Year


Giselle Fernandes, Novotel Toronto Centre

Administration Ambassador of the Year


Maria Mancuso, Delta Toronto Airport West

Banquet Ambassador of the Year


Khaled Hamoui, Hotel Le Germain Toronto

Bell Ambassador of the Year


Ali Merchant, Trump International Hotel & Tower Toronto

Bell Ambassador of the Year


Shamini Eswarakumar, The Fairmont Royal York

Concierge of the Year


Rachel Mullings, Park Hyatt Toronto

Culinary Ambassador of the Year


Randy Tahir, The King Edward Hotel

Engineering Ambassador of the Year


Renee Delavigne, Residence Inn Toronto Downtown/Entertainment District

Guest Services Ambassador of the Year


Maria Rosaria Azzari, Ritz Carlton Toronto

Health Club/Spa Ambassador of the Year


Christine Owusu, Radisson Admiral Hotel – Toronto Harbourfront

Housekeeping Ambassador of the Year


Dawit Tesfagiorgies, Hilton Toronto

Laundry Ambassador of the Year


Justine Davidson, Cambridge Suites Hotel

Reservations Ambassador of the Year


Sharon Gidden, Toronto Airport Marriott

Food and Beverage Outlets Ambassador of the Year


Jennifer Bailey, The Westin Harbour Castle

Security Ambassador of the Year


Richard Medeiros, Strathcona Hotel Downtown Toronto

Steward of the Year


Barbara Longman, Sheraton Gateway Hotel

Switchboard Operator of the Year


Sabaratnam Joy Kalanidi, Holiday Inn Toronto Yorkdale

Valet Driver/Door Person/Shuttle Driver Ambassador of the Year







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