Photo of Rosanna Caira
Photo by Nick Wong

Why is it that the arrival of December always seems to catch many of us off guard? And why does the time between Labour Day and the holiday season seem to elapse before our eyes? How could another year have already passed, when it seems as if we were just lamenting the end of summer?

As 2018 winds down and the anticipation of the holiday season takes hold, the hotel industry readies itself for its busiest season, filled to the brim with luncheons, holiday parties and seasonal rituals.

Ironically, while many of us mark the holiday season with myriad social gatherings, and look forward to winding down after a busy year, for the hotel industry, it’s a time when employees and managers work tirelessly to help create special moments and memories for us as consumers.

At KML, the holiday season is heralded by the arrival of the Pinnacle Awards, which this year celebrates its special 30th-anniversary edition. What began as a small intimate luncheon at the Windsor Arms Hotel in Toronto for 25 industry executives has blossomed into a celebration for 500 guests at the Fairmont Royal York. During that time, we’ve fêted close to 180 individuals and companies in categories that include Company of the Year, Regional Company of the Year, Hotelier of the Year and Supplier of the Year.

I like to think of the awards program as our gift of the season to the industry — a way for us to celebrate excellence and thank the countless individuals for all they do to make this industry vibrant, dynamic and successful. As hoteliers and suppliers, your journeys have been punctuated by hard work, perseverance and passion.

Every day that same story unfolds across the country in an industry that rarely sleeps. And regardless of the challenges, the frustrations and sometimes the limitations that are part and parcel of every business endeavour, when the doors open, the show begins anew. As a collective, you deliver top-notch service and help create incredible experiences for your guests — in the process, helping them create cherished memories. Along with your teams, you strive to refine, adapt and innovate — all in the pursuit of excellence.

While our winners don’t set out to garner awards, the recognition is validation for the long hours they’ve invested in the industry. As an industry, we are stronger for it. Congratulations to this year’s winners. And, on behalf of the entire KML team, may the holiday season be filled with health, happiness and, as always, a touch of magic.


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