TORONTO — In its second round of personnel announcements made this month, FRHI Hotels & Resorts (FRHI), parent company of Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts, has announced two senior promotions and a new VP of Food and Beverages.

“Both Jeff and Heather are exemplary industry professionals who I have had the pleasure of working with for some time, and Brett will play a pivotal role in further developing and evolving our culinary operations,” said Kevin Frid, president, FRHI, Americas. “I am confident this wealth of experience will ensure the continued success and growth of the Americas region.”

Heather McCrory is the new SVP, Operations, Americas. Her responsibilities include operations strategy and vision, managing development and new openings, owner relations and developing resources. Most recently, McCrory was regional VP for Central Canada, and GM of the Fairmont Royal York in Toronto.

Jeff Doane has been named VP, Sales and Marketing, Americas. Doane will oversee sales, marketing and revenue management for FRHI hotels. He was recently VP, Sales and Marketing at Fairmont.

Meanwhile, Brett Patterson has joined FRHI as VP of Food and Beverage, Americas. He will oversee the repositioning of restaurants, cuisine planning and other food-and-beverage operations. Most recently, Patterson was VP of Food and Beverage, Asia Pacific, for Four Seasons Hotels & Resorts.


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