LA MALBAIE, Que. — Fairmont Le Manoir Richelieu will re-open its doors to guests and visitors June 20. This includes all guest services permitted by the health and government authorities.

“The hotel’s top priority remains the safety, care and well-being of our guests and colleagues. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are,” says Jean-Jacques Etcheberrigaray, general manager of Fairmont Le Manoir Richelieu. “Today, this means keeping our guests and employees safe by preventing the spread of COVID-19 — partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.”

The new operational standards being implemented at Fairmont Le Manoir Richelieu and at Accor properties across North and Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, senior scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, senior corporate scientist, Food Safety and Public Health, for Ecolab.

At each touch-point along the guest journey through the hotel, extensive measures are being taken to protect guests and employees, including physical distancing; mandatory screening for all guests and employees, which may include a temperature check; masks provided to guests and worn by all employees; a 48-hour ‘settling period’ for occupied rooms post-departure; increased frequency of cleaning and disinfecting, with a focus on high-touch-points; and continued use of EPA-registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19. Hands-on training for all employees, a dedicated on-property rollout committee and a formal audit program, validated under the global ALLSAFE Cleanliness label, ensure initial and continued compliance.

“As we welcome our friends, family and community back to the Manoir, please be assured we’re looking ahead, through and past the COVID-19 pandemic, to ensure our valued guests and employees will always be looked after with the highest degree of safety, care and comfort,” says Etcheberrigaray. 


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