Establishing Inspiring Branding

Branding a hospitality product used to involve slapping a recognizable shingle on the side of a building and opening the cash drawer in anticipation of the hordes...

Connecting the Dots: The 2017 Tech Report

Technology can be found in virtually every aspect of today’s hotel operations. From self-service kiosks and in-room sensors to kitchen appliances and door locks, chains and independents...

The Perfect Storm: Recapping a Record-breaking Year of Transaction Volume

What has made 2016 a record-breaking year? The numbers speak for themselves: $3.8-billion in transaction volume surging through the Canadian hotel marketplace as of third quarter, fuelled...

Pushing the Envelope in Pursuit of Sustainability

When guests enter the lobby of the Hotel X in Toronto, the green message is loud and clear. Behind the front desk is a show-stopping...

Navigating Labour Market Turbulence

In an era of continuing labour challenges, key issues — such as attracting and retaining employees — must be skillfully navigated if the industry hopes to grow...

Hotels are Differentiating Through In-Room Wellness Offerings

In-room wellness offerings are a booming opportunity for hoteliers. The rapidly emerging wellness sector grew 6.5 per cent annually from 2015 to 2017 globally —...