Join the Club: Entice Guests with Innovative Hotel Loyalty Programs
Find out how hotel loyalty rewards programs are evolving to entice guests to return. Positive reinforcement is a useful concept. When psychologist B.F. Skinner refined...
The Drop Zone: Are Hotels Their Own Worst Enemy?
When it comes to pricing, hotels might be their own worst enemy. Many hotels are quickly discovering they’ve passed too much control and inventory to...
Go Big or Go Home: Unique Designs for Guestrooms and Bathrooms
From guestrooms to bathrooms, guests crave bigger spaces that offer unique designs When interior designer Alessandro Munge discusses Georgia, he doesn’t hold back....
Intergy Appoints Squires President And COO
BEDFORD, N.S. — Intergy, an expert in the hotel and resort trades, has appointed Clark Squires president and COO. Clark brings 27 years of...
From the Editor: End of the Innocence
Last month, just when we thought the economy was finally on the upswing, the stock markets took another huge tumble, proving the volatility and unpredictability of today’s...
Answering the Call: Integrating Mobile Into Your Hotel
Web-enabled mobile gadgets are becoming the new stars at hotels across the country. It’s no secret most road warriors and leisure travellers visit...
Profiling Robert Cima of Four Seasons Vancouver
As one of only three GMs directing Four Seasons properties in Canada, Robert Cima is part of an exclusive fraternity. It’s a reality...
Delta Whistler Promotes Perry to GM
WHISTLER, B.C.—Effective Sept. 12, Colin Perry will be the new General Manager of Delta Whistler Village Suites. Perry has more than 11...
Joseph Klein to Helm Montreal’s Château Champlain
MONTREAL — The city’s landmark hotel, Marriott Château Champlain, has a new GM at the helm. Joseph Klein, formerly GM of Deerhurst Resort, brings more than...
New Appointments Announced at Fairmont
TORONTO — Fairmont is introducing new management at its properties worldwide, including Canada. Genevieve Dumas is the new general manager of Quebec’s Fairmont Le...
