Sounding Off: Investment Roundtable

Once again this year, Hotelier partnered with Starwood Hotels and Resorts to host the second-annual Investment Roundtable Last year was supposed to signal new...

Katie Taylor Shares Her Views on Gender Diversity in Hospitality

Is the hotel industry doing all it can to promote women executives? Katie Taylor, chair of the Board, Royal Bank of Canada and former president and CEO...

Rapid Tourism Growth Has Become the Enemy of Popular Destinations

There’s no doubt the tourism industry is growing at a rapid pace — and has been doing so for decades. According to the World Tourism...

What’s Your Stance on OTAs?

In short, online travel agencies are commoditizing the hospitality industry. On the surface, they offer a lucrative channel to heighten exposure and increase bookings,...

Purchasing Success at Hotels Is Built on Strong Relationships, Not Price

  If I’m successful, then they’re successful.” That’s how Paul Gardian, executive director of Brand Operations at Toronto-based Delta Hotels & Resorts, summarizes the guiding notion behind today’s...

Canadian Hoteliers Are Building on the Momentum of 2014’s Investment Landscape

  Canadian hotel investment is off to a robust start in 2015,building on the momentum of $1.3 billion in trades last year. Although investment activity fell short of...

How Delta Chelsea Became Part of the Eaton Family of Hotels

Joseph Ebner had a busy year in 2013. The regional VP and managing director of Toronto’s newly rebranded Eaton Chelsea — previously the iconic Delta Chelsea —...

New Tools Help Franchisees Maximize Growth and Value

Outdated offerings, tired amenities and a lack of concern for brand standards will sully any customer-service experience, especially when a guest has visited a newer or renovated...

Hotelier Celebrates 25 Years By Reflecting on 10 Influential Leaders in Hospitality

Isadore Sharp As founder and chairman of Four Seasons Hotels, Isadore Sharp has long been regarded as one of the industry’s pilgrims and icons. A humanitarian, award-winning hotelier...

Brand Champions

Staffing hotels with employees who care creates impeccable hospitality Recently, Tim Terceira, general manager of The Ritz-Carlton, Toronto, was in the lobby of his...