Keeping Guests Safe By Investing In Hotel Security

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Talk to any experienced risk consultant serving the global hotel industry, and undoubtedly they’ll tell you stories that would make any manager nervous. “In...

The Low-down on Low Room-Rates

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Hoteliers make tactical room-rate adjustments on a daily basis. They’re driven by the need for higher occupancy, increased cash-flow, and, in some cases, they want to prove...

Rising Up Hospitality’s Corporate Ladder

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“Sometimes,” sighs Trevor Bracher, director of Service Culture for Stamford, Conn.-based Starwood Hotels and Resorts, “running a hospitality business feels like you’re trying to change a tire...

Playing the Trump Card

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The Trump International Hotel & Tower arrives in Toronto, inspiring champagne wishes and caviar dreams When Talon International Development, owners of Toronto’s Trump International Hotel & Tower, purchased...

Opening Doors to Success

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Wyndham Hotel Group unites for its annual convention It may have been April Fool’s day, but it was serious business at Wyndham’s annual convention,...

Conversion Excursion

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When is a conversion the right choice for your property? Whether it’s an under-performing hotel being transformed into a condominium or retirement home, a...

A Necessary Evil: A Look at The OTAs

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Are hoteliers being bitten by the OTA creature they helped create? Twenty-five years ago, Vittorio Di Re was part of a group that had...

Sounding Off: Investment Roundtable

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Once again this year, Hotelier partnered with Starwood Hotels and Resorts to host the second-annual Investment Roundtable Last year was supposed to signal new...

Hole in One: Profiling Wales’ Celtic Manor Resort

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Wales’ Celtic Manor Resort commands attention as a tourist draw and golf mecca While on a business trip to help establish Mitel’s European headquarters,...

Brand Champions

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Staffing hotels with employees who care creates impeccable hospitality Recently, Tim Terceira, general manager of The Ritz-Carlton, Toronto, was in the lobby of his...