Rising Up Hospitality’s Corporate Ladder

“Sometimes,” sighs Trevor Bracher, director of Service Culture for Stamford, Conn.-based Starwood Hotels and Resorts, “running a hospitality business feels like you’re trying to change a tire...

Playing the Trump Card

The Trump International Hotel & Tower arrives in Toronto, inspiring champagne wishes and caviar dreams When Talon International Development, owners of Toronto’s Trump International Hotel & Tower, purchased...

Opening Doors to Success

Wyndham Hotel Group unites for its annual convention It may have been April Fool’s day, but it was serious business at Wyndham’s annual convention,...

Conversion Excursion

When is a conversion the right choice for your property? Whether it’s an under-performing hotel being transformed into a condominium or retirement home, a...

A Necessary Evil: A Look at The OTAs

Are hoteliers being bitten by the OTA creature they helped create? Twenty-five years ago, Vittorio Di Re was part of a group that had...

Sounding Off: Investment Roundtable

Once again this year, Hotelier partnered with Starwood Hotels and Resorts to host the second-annual Investment Roundtable Last year was supposed to signal new...

Hole in One: Profiling Wales’ Celtic Manor Resort

Wales’ Celtic Manor Resort commands attention as a tourist draw and golf mecca While on a business trip to help establish Mitel’s European headquarters,...

Brand Champions

Staffing hotels with employees who care creates impeccable hospitality Recently, Tim Terceira, general manager of The Ritz-Carlton, Toronto, was in the lobby of his...

What’s the Most Important Aspect of a Marketing Plan?

A clear and actionable strategy for long-term success. Though its easy to say, it is hard to actually implement. Most GMs and...

What’s Your Stance on OTAs?

In short, online travel agencies are commoditizing the hospitality industry. On the surface, they offer a lucrative channel to heighten exposure and increase bookings,...