2012 Company Of The Year: Fortis Properties

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We take a long-term view with less emphasis on short-term fixes and wins,” says Nora Duke, speaking about the company over which she presides. It’s a no-nonsense...

2012 Hotelier Of The Year: Heather McCrory, vice-president, Fairmont Hotels and GM of the...

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Even as a young girl, Heather McCrory was always sociable. The affable McCrory laughs as she recalls school report cards that always featured the same comment: ‘Heather...

Employee Or Contractor?

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I want to hire someone to work at my property. I would like to put them on payroll as an employee, but  the individual  wants to be...

Severance Pay

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I want to be fair to my employees but don’t want to be taken to the cleaners when I have to let someone go. How do I...

Housekeeping: Hotel Cleanliness Isn’t An Option, It’s a Must

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Some hotel guests are slobs, some are neat freaks, but when it comes to housekeeping at Canada’s hotels — whether it’s a locally owned boutique inn, a...

Why Canada Is Struggling to Attract Visitors

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Talk to any tourism stakeholder, and undoubtedly you’ll feel their frustration about what’s happening on the domestic tourism front. Is it any wonder? Canada — seen by...

National Hotel Market Outlook 2012

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Since the turn of the millennium, the national accommodation industry has shown resilience and perseverance. The terrorist attacks in 2001, SARS epidemic in 2003 and most recently,...

Growing Hotel Business In a New Economic Landscape

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For years the hotel industry has experienced an ever-widening gap between the expectations for growth and reality. What’s worse is the situation can’t be considered temporary anymore...

Should Our Hotel Lease Out Space To Restaurant Operator Or Handle It Ourselves?

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Q: Our hotel is looking to renovate in the near future, and we know that we need to improve our foodservice offerings but we’re not sure whether...

Standing Proud: Highlighting the Top 50 Hotel Operators

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While 2011 wasn’t the worst of times, it wasn’t the best of times, either. It was a kind of non-descript year — a clever student who performed...