Employee Or Contractor?

I want to hire someone to work at my property. I would like to put them on payroll as an employee, but  the individual  wants to be...

Severance Pay

I want to be fair to my employees but don’t want to be taken to the cleaners when I have to let someone go. How do I...

Housekeeping: Hotel Cleanliness Isn’t An Option, It’s a Must

Some hotel guests are slobs, some are neat freaks, but when it comes to housekeeping at Canada’s hotels — whether it’s a locally owned boutique inn, a...

Why Canada Is Struggling to Attract Visitors

Talk to any tourism stakeholder, and undoubtedly you’ll feel their frustration about what’s happening on the domestic tourism front. Is it any wonder? Canada — seen by...

National Hotel Market Outlook 2012

Since the turn of the millennium, the national accommodation industry has shown resilience and perseverance. The terrorist attacks in 2001, SARS epidemic in 2003 and most recently,...

Growing Hotel Business In a New Economic Landscape

For years the hotel industry has experienced an ever-widening gap between the expectations for growth and reality. What’s worse is the situation can’t be considered temporary anymore...

Should Our Hotel Lease Out Space To Restaurant Operator Or Handle It Ourselves?

Q: Our hotel is looking to renovate in the near future, and we know that we need to improve our foodservice offerings but we’re not sure whether...

Standing Proud: Highlighting the Top 50 Hotel Operators

While 2011 wasn’t the worst of times, it wasn’t the best of times, either. It was a kind of non-descript year — a clever student who performed...

Keeping Guests Safe By Investing In Hotel Security

Talk to any experienced risk consultant serving the global hotel industry, and undoubtedly they’ll tell you stories that would make any manager nervous. “In...

Rising Up Hospitality’s Corporate Ladder

“Sometimes,” sighs Trevor Bracher, director of Service Culture for Stamford, Conn.-based Starwood Hotels and Resorts, “running a hospitality business feels like you’re trying to change a tire...