From the Editor: United We Stand
What a difference a day makes. And, with each passing day, the war against COVID-19 inten- sifies. The number of casualties increases, the fear intensifies and our...
From the Editor: Standing Guard
While most hoteliers spend the majority of their work days focused on how to improve the guest experience while driving business to their hotels, one issue quickly...
From the Editor: Driving Change
As we stand on the cusp of a new year and a new decade, the hotel industry is set for what promises to be a strong and...
From the Editor: Star Power
In the hotel industry, the essence of success is distilled from a confluence of factors: a great hotel concept featuring well-appointed rooms and location, location, location are...
From The Editor: Canadian Pipeline Development is Breaking Records
For hotel developers, success is measured by how many new hotels are being developed and built. Given the theme of this month’s issue, it’s an ideal time...
From the Editor: Reaping the Rewards
With travel and tourism continuing to grow at a solid clip, the future looks bright for the hotel industry. But while numbers are strong, the way people...
From the Editor: Closing the Gap
At a time when competition continues to intensify, loyalty programs are becoming increasingly important. But according to Bond Brand Loyalty’s study called The Loyalty Report 2019, produced...
From the Editor: Tourism Tumult
As the industry primes itself for the summer ahead, hoteliers are looking forward to a busy season. The importance of tourism is not lost on anyone in...
From the Editor: Driving Guest Satisfaction
What draws guests to your hotel? Is it the power of the brand, pricing, loyalty programs or simply great customer service?
According to a new study by...
From the Editor: A Matter of Trust
As technology becomes entrenched in our lives, businesses are being forced to leverage its power to become more profitable and efficient. According to the third annual IT...