Operators Turn to Social Media to Tell Their Brand Stories

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The days of maintaining a company Facebook page have given way to innovative new platforms and tools aimed at telling a brand’s story and engaging with guests....

Hotels in the Age of Disruption

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The tides are changing in the hotel landscape as operators face new competitive forces shaping the way business is conducted. In recent years, consolidation has altered the playing...

Two-Way Street: Suppliers and Hoteliers Both Have to Pull Their Weight When it Comes...

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In today’s competitive hotel landscape, the relationship between operator and supplier has become more important than ever. And, while the two sides may have different approaches to...

How Joie de Vivre Hotels is Redefining Cool

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The popular notion that the boom in boutique-hotel brands is due primarily to the purchasing preferences of free-spirited travellers known as “millennials” overlooks the obvious — the...

From the Editor: The Trump Effect

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Two months after Donald Trumpbecame the 45th president of the U.S.A., it’s becoming clear the election south of the border not only impacts America, but the world. Already, Trump’s administration has...