AMSTERDAM — Booking.com has admitted to listing a New York hotel multiple times under different star ratings to see if it would impact customers’ booking habits, reports MoneySavingExpert News.
The hotel-booking site advertised the Hudson Hotel, under slightly different names, as a three-star and a four-star property with different prices as part of an experiment gauging the effect of star ratings on bookings and customer experience.
Booking.com claims the test was a one-off test at the request of the hotel. However, Morgans Hotel Group, which owns the Hudson Hotel, says the test was not meant to involve different prices — only different ratings.
