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PHOENIX — During the first day of its virtual conference, held October 27 to 30, Best Western Hotels & Resorts (BWHR) president & CEO, David Kong, announced the winners of its 2020 Heroic Hospitality Stars Awards.

The recipients of this year’s awards include:
• Front Desk — Linda Armstrong, Best Western Plus Pembina Inn & Suites
• Sales Director — Philip Bryant, Best Western Premier Chateau Granville Hotel & Suites & Conference Centre
• Housekeeping — Vicki Wheeler, Best Western Eagles Inn
• Food & Beverage — James Bellmore, Best Western Premier Bridgewood Resort Hotel & Conference Center
• Voting Member — Dipal Patel, Best Western Plus Big Lake Inn
• Maitenance — Sergio Carbajal, Best Western Plus Mesa San Diego
• General Manager — Kelly Williamson, Best Western Plus Dutch Haus Inn & Suites
• Corporate Employee — Alex Parker, Best Western Hotels & Resorts
• Corporate Manager — Dave Panas, director, Surestay Brand Management

“It’s my honour to recognize our 2020 Heroic Hospitality Stars Awards. In support of our vision to lead the industry in superior customer care, the Heroic Hospitality Stars Award recognizes individuals who go above and beyond in living our vision,” said Kong. “This year has introduced many challenges and these award winners have demonstrated an unwavering commitment to excellence as we rise above these hardships and look ahead to brighter days.”


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