NOVA SCOTIA — B4Checkin, a leading provider of customizable, revenue-maximizing online booking, communication and feedback software systems for the hospitality industry, is pleased to announce the addition of its first hotel client in Montreal – Le Crystal Hotel & Spa.
Effective immediately, Le Crystal has implemented B4Checkin’s online booking engine to manage the five-star property’s online room reservations, as well as a mobile booking engine and B4Feedback, a proprietary automated guest feedback management system.
Le Crystal Hotel & Spa’s location in Montreal is a highly competitive travel market. The city is the second most popular travel destination in all of Canada, attracting over two million yearly visitors. As one of only six five-star properties in all of Montreal, Le Crystal caters to upscale travelers who expect their first class experience to begin online while making reservations, and then carry through to all aspects of their stay at the property. Seeking to provide guests with a portal for room bookings that reflected the unique brand of the hotel, Le Crystal researched several vendors before carefully selecting B4Checkin.
“We are very happy to have selected B4Checkin for our new booking engine. The functionality and aesthetics were exactly what we wanted. We are also pleased with the flat monthly fee pricing structure as our savings are significant from our previous vendor’s percentage of revenue model,” said Maxine Chapdelaine-Giroux, Reservations & Revenue Manager for Le Crystal.
Also in use at the hotel are B4Checkin’s Email Communication package and B4Feedback Online Comment Card system. Utilizing the Email Communication package allows Le Crystal to send pre-arrival and post-stay emails to all guests regardless of booking channel. B4Feedback’s online comment cards provide and affordable method of collecting text commentary from hotel guests and spa patrons, opposed to the limited information revealed on traditional comment cards with a list of check boxes. Together, B4Checkin’s email marketing and B4Feedback solutions are helping the hotel to maximize communications with their guests.
“The selection of B4Checkin by Le Crystal is another feather in our cap as our products are being recognized in the marketplace for their functionality, flexibility and superior value,” said Saar Fabrikant, President and CEO of B4Checkin. “With the addition of this property, we have our first Canadian bilingual customer, and I feel confident that others will soon follow.”
For more information about B4Checkin and their integrated suite of cloud-based online booking and guest feedback software solutions, contact Martin MacKinnon at 902.423.3001 or visit www.b4checkin.com.
About B4checkin | B4checkin is a developer and provider of an innovative suite of cloud-based software solutions for the hospitality industry. Designed to help hotels better manage online reservations and measure guest satisfaction, core products include B4Checkin, an on-demand, customizable booking engine, and B4Feedback, a state-of-the-art guest satisfaction tracking and management tool. Currently, more than 100 properties throughout the United States, Canada and the Caribbean utilize B4Checkin solutions to create and manage highly customized, branded website reservation systems, improve guest communications and maximize revenues. Founded in 2006, B4Checkin in based in Halifax, Nova Scotia. For more information or to schedule a demo, please call 902-423-3001 or visit www.b4checkin.com.
About LeCrystal Hotel & Spa | One of only 6 five-star hotels in Montreal, Hotel Le Crystal offers contemporary design with classic touches, in a central downtown location — optimized for today’s business traveler. Chic. Urban and Metropolitan. Hotel Le Crystal is again a Trip Advisor Traveler’s Choice award winner and rated Top 25 Hotels in Canada. Opened in 2008, the Le Crystal has 131 suites in their luxury boutique hotel and 56 condo units in the residential floor. On the 12th floor, the Amerispa offers high-end pampering, while the adjacent gym, salt-water pool and outdoor hot Tub present alternate forms of exercise and leisure in a business setting.
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