PARIS — Accor recently provided an update on how it’s been navigating the situation created by the COVID-19 pandemic.
Among the measures in place, the company has activated response teams worldwide to provide 24/7 support to guests and hotels. It’s provided hotels with ongoing instructions and briefings on operating/monitoring best practices and procedures required to ensure the safety of guests and staff. Enhanced cleaning protocols and disinfection products have been put in place, as have supplementary hygiene measures in some markets.
While some hotels may temporarily close or limit services in accordance with applicable local requirements, a statement from Sébastien Bazin, chairman and CEO, Accor, notes operating Accor properties are committed to serving guests, government personnel and other authorities.
In a message to employees, Bazin stated Accor’s priorities are “first [personal] safety, second family and third business.”
Accor hotels have also been advised to adopt flexible conditions in terms of cancellation or modifications for travellers with new or existing bookings through April 30, 2020.
Amidst the COVID-19 pandemic, Accor is also making its services available to aid in the health crisis currently faced by France. The Coronavirus Emergency Desk Accor (CEDA) telephone help desk has been created to centralize needs and provide accommodation solutions across France in collaboration with Accor Group’s hotel owners and the relevant authorities. Requests can be sent directly by email to firstname.lastname@example.org.
Through the platform, more than 40 hotels are offering a total capacity of 1,000 to 2,000 beds to accommodate homeless people throughout France. The company continues to work with the Minister for Cities and Housing, Julien Denormandie, and Samu Social (emergency service for the homeless) to identify additional needs and respond as effectively as possible to requests.
Accor has also collaborated with AP-HP university hospital trust and its partners to open this service to all medical staff involved in the fight against COVID-19. This will allow them to access accommodation near their place of work via the CEDA platform.
“Welcoming, protecting and taking care of others is at the very heart of what we do. The dedication of our owners and our teams during this period has been exemplary and we are doing everything we possibly can to meet accommodation needs as effectively as possible,” says Bazin. “As our country battles to contain this unprecedented health crisis, Accor stands side-by-side with those who need to be protected and those on the front line who are protecting us.”