Mike Taylor, director, Public Relations, for Fairmont Hotels and Resorts, which was named in the report for dirty bathroom surfaces and a contaminated television remote, said he is “disappointed” with the findings. “We consider any breach of these standards and procedures to be a serious violation of our operating practices and will ensure appropriate monitoring is undertaken and remedial training is provided to hotels and colleagues not adhering to these stringent guidelines.”
Sheraton also responded to its inclusion in the report. According to a statement from the company, the findings are “completely unacceptable,” and all properties in Canada were instructed to conduct re-training on proper cleaning procedures. “We are committed to providing a clean, comfortable and safe environment for all of our guests,” it reads.
Tony Pollard, president of the Hotel Association of Canada (HAC) was also disappointed in the Marketplace report. “The Hotel Association of Canada has asked all its members to review cleaning procedures and practices. We would like to reiterate that guest comfort, safety and satisfaction remain as top priorities.”