BARCELONA, Spain — ReviewPro has launched the Guest Messaging Hub, a real-time communication platform that can be used to communicate with guests from the messaging service they prefer, without having to download an app.
The Guest Messaging Hub allows guests to interact with the hotel or brand via the messaging service they already use — SMS, Facebook Messenger, Twitter, with WhatsApp and WeChat coming soon. ReviewPro clients can receive and respond to guest messages via the device from which they access the ReviewPro app. Messages can be grouped together by service type — Facebook and Twitter together for example — or specific hubs for specific groups — corporate or VIP clients.
“Adopting messaging systems for hotel guests is critical as they expect their problems resolved immediately and while still on property. The Guest Messaging Hub offers a simple dashboard and easy-to-use interface for hoteliers to respond to guests’ needs and prevent any inconveniences becoming potential negative online reviews,” says RJ Friedlander, CEO of ReviewPro.