DALLAS — Radisson Hotel Group has entered into a global agreement to deploy ReviewPro’s guest-experience-management solution across all its 1,100 hotels around the world.
ReviewPro’s Guest Experience Improvement Suite includes Online Reputation Management (ORM), Guest-Satisfaction Surveys (GSS), Auto-Case Management (ACM) and a Guest-Messaging Hub (GMH). This innovative solution allows Radisson Hotel Group to proactively turn guest feedback into actionable insight, increase guest satisfaction and boost loyalty.
“Listening to our guest feedback and effectively managing expectations is critical to our business success,” says Eric de Neef, EVP & global chief Commercial officer.
“With its recent rebranding, Radisson Hotel Group has embarked upon an exciting project to not only grow its global portfolio but continue to deliver great hotel experiences across all markets, all brands and all hotels,” says RJ Friedlander, CEO of ReviewPro. “We are delighted to expand our relationship with Eric de Neef and his team and to provide them with guest-satisfaction metrics and tools.”