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Time has marched on. Suddenly, it’s a new year chockfull of resolutions and ‘must do’s’. ...
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IT’S BEEN A difficult few months in the financial world, and nobody is certain what’s in store for 2009. Leading investment banks have shut down operations, prominent companies are laying off thousands, and the instability of the global markets has le...
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A Hotelier Magazine Web Supplement In our recent article Access Ability, Hotelier looked at what was happening in the industry when it comes to catering to disable guests. As it turns out, there is far more happening than our two pages could accommodate...
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In the past decade, spurred by the advent of the Internet, consumers have been besieged by tremendous change. Not a day goes by that we aren’t reminded that change is the only constant in life and failure to do so means we risk becoming stagnant. Hoteli...
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If you scratch the surface of any hotel operation, you’ll find people are its heart and soul. That’s a constant theme that surfaces in almost every discussion about the hospitality industry. Whether it’s front-of- the-house employees who interact wi...
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A full decade has passed since Hotelier first published the Who Owns What? poster, and during that time the hotel landscape has changed dramatically. Many hotel companies have come and gone while others continue to thrive. The advent and proliferation of ...
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The Four Points by Sheraton Lévis Convention Centre, Quebec City These are heady days for Quebec hoteliers. As Canada’s French capital celebrates its momentous 400th anniversary, the city is awash in revelry, and business is booming. For Michel Douvill...
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Last month the eyes of the world were glued on China as the Summer Olympics unfolded in Beijing. Like each one before it, the global sports fest has the drawing power to attract visitors from all corners of the earth to the host city for two weeks of awe-...
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Hotels — once considered risky assets — are attracting scads of private equityA growing labour shortage, the skyrocketing Canadian dollar, record-high gas prices and dwindling in-bound tourism from the U.S. were all major factors in the performance of...
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Are we nearing the end of the cycle? Will bust follow boom? What does 2009 have in store for Canada’s hotel industry? These are a few of the questions hoteliers are asking themselves amidst the daily barrage of doom and gloom. But as rising fuel costs, ...
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Move over celebrity chefs; hoteliers are the new celebs du jour. It’s not clear what’s fuelling the trend, but one thing’s certain — big-name stars are gravitating toward the hotel industry. In recent months, film mogul Francis Ford Coppola bought...
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As hotel investors converge on Toronto for that annual rite of passage called the Canadian Hotel Investment Conference (CHIC), a groundswell of uncertainty is cresting. With eyes firmly cast on what’s happening south of the border, the business communit...
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Segmentation is a term every hotelier intimately understands. Since the 1970s and 1980s, when a proliferation of brands first occurred, the industry has regularly refined and introduced new hotel product, leading analysts to wonder just how specialized th...
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Former Canadian prime minister Lester Pearson once said the 20th century belonged to Canada. It seems he was off by a century. After years of navel gazing about the country’s lack of branding punch, has Canada finally found its footing on the global sta...
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Are successful companies wired differently than the rest of the pack? Do they drive innovation better than competitors? Do they face similar challenges? What makes them go the extra mile? Those are questions that come to mind as Hotelier profiles this yea...
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Unrelenting: that was the word used by one industry broker earlier this year in describing hotel activity in 2007. Indeed, over the past year several huge mergers and acquisitions have made headlines. First there was the Blackstone Group’s acquisition o...
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Upbeat, downbeat, and everything in between; statistics often tell the story. But projections may vary as much as daily weather forecasts, which can fluctuate so significantly they leave you wondering whether you should plan for a day in the sun, or expec...
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Has there ever been a more exciting time in the hotel industry? As we present Hotelier’s annual Top 35 Hotels issue, there’s an incredible surge of activity taking place. From bold acquisitions to the launch of new brands, momentum has been building f...
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How innovative is your hotel company? Does your staff provide exceptional service or do they go through the motions, content to offer the same old, same old? What is your hotel doing to differentiate itself from the competition? Service innovation, expert...
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It’s taken the hotel industry seven years to get back to the strong industry fundamentals posted in 2000, the best year on record for Canadian properties. With watershed events such as 9/11 and SARS clearly behind us, the industry is on a roll towards y...
