CHICAGO — Hyatt Hotels Corporation is collaborating with Google to pilot the Google Assistant’s new Interpreter Mode.
With this feature, users are able to receive translations for dozens of languages and conduct conversations in real time. At participating Hyatt hotels, Interpreter Mode will enable guests and colleagues that speak different languages to communicate via spoken and written translations of their own languages on a Google Home Hub.
“At Hyatt, we view technology as a way to scale care for our guests and colleagues and enhance the meaningful human connections that are fundamental to our industry,” says Alex Zoghlin, global head of Strategy, Innovation and Technology for Hyatt. “As international tourism continues to rise, implementing solutions like Interpreter Mode ensures the needs of today’s global traveller base remain at the core of our innovation strategy. We are excited to collaborate with Google on a new technology that offers the potential to create widespread impact across the hospitality industry.”
Interpreter Mode is currently being piloted at Hyatt Regency San Francisco Airport’s concierge desk to assist with fulfilling guest needs. To use this solution, hotel guests identify their language on the Google Home Hub screen and hotel staff will activate Interpreter Mode to translate the conversation. In addition to assisting guests, this solution is being used to support colleague-engagement efforts.