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The 2014 Hospitality Market Report
Written by Michael Haywood   
Friday, 12 September 2014 10:40

the-wow-factorHow well are hoteliers meeting the needs of today’s guests? Occupancy rate, ADR and RevPAR identify a degree of success; satisfaction scores are also important, but even they don’t adequately measure how well requirements and expectations are being met.

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Quebec's Chateau Frontenac Gets a Multimillion Dollar Renovation
Written by Helen Catellier   
Friday, 12 September 2014 10:33

a-la-modeAs any hotelier knows, running a hotel business is a challenging endeavour at the best of times. But, add a multimillion-dollar renovation to the mix, and suddenly there's an entire new dimension of stress to overcome. Just ask Robert Mercure. For the past three years, the affable GM of Le Château Frontenac has been directing the impressive, top-to-bottom renovation of Quebec City's iconic hotel.

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From The Editor: The Millennial Mindset
Written by Rosanna Caira   
Friday, 12 September 2014 10:25

Rosanna-150x150It’s hard to believe it’s been more than six years since the recession forced consumers to focus on reducing their expenditures. Now, for the first time since 2008, it looks like the hotel industry is returning to normal — whatever normal is. It’s heartening to see statistical evidence, which shows occupancy rates are on the rise and consumers are travelling again (see Hospitality Market Report, p. 22).

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Profiling Hotelier Patrick Regina
Written by Rosanna Caira   
Thursday, 03 July 2014 12:34

Patrick-ReginaPatrick Regina has a special attachment to the Hilton Toronto/Markham Suites Conference Centre & Spa in Markham, Ont. “I spent my wedding night in one of its lovely suites some 20-plus years ago, and, while I was managing a smaller property back then, I remember saying to my wife as we were checking out that, one day, I would like to return to this incredible property as GM.” Fast-forward to today, and Regina is at the helm of the 502-suite Markham landmark.

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