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Keep Your Hotel Employees Happy and Engaged
Written by Laura Pratt   
Monday, 08 December 2014 14:54

happy-campersA decade ago, guests arriving at an Accent Inn in British Columbia would have discovered that some of the hotel’s rooms were unavailable. Hotel administration told guests the rooms were under renovation, but the problem was actually a dire housekeeping labour shortage. “It was demotivating to the team knowing that, ‘Wow, here’s a room we could sell, but we’re not [going to], because we’ve got no one to clean it,’” recalls Mandy Farmer, Victoria-based Accent Inns’ president and CEO, who was VP at the time of the labour shortfall. “It was a great lesson; I never want that to happen again.”

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Isadore Sharp Wins Rosanna Caira Lifetime Achievement Award
Written by Rosanna Caira   
Monday, 08 December 2014 14:43

a-work-of-heartIt’s hard to imagine a world without a Four Seasons hotel in it, but thanks to Isadore Sharp, that’s not even a remote possibility. The 83-year-old founder and chairman of the perennial leader in the luxury hotel segment will undoubtedly go into the annals of the industry as one of its most important hoteliers. Perhaps no other has been as instrumental in changing the face of hotels in Canada, and around the world, while building a brand that is meant to stand the test of time. 

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Starbucks Canada Foodservice Wins Supplier of the Year
Written by Denise Deveau   
Monday, 08 December 2014 14:37

building-brand-synergiesThe team at Starbucks Canada Foodservice in Toronto prides itself on applying the same dedication to quality, efficiency and social responsibility as it does to its thriving retail channel.

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Fogo Island Inn's Zita Cobb Wins Hotelier of The Year
Written by Rosanna Caira   
Monday, 08 December 2014 14:30

one-of-a-kindZita Cobb is not your typical hotelier. But, then, nothing about the Fogo Island Inn — the hotel Cobb built in the remote reaches of Newfoundland — is typical. Perched on “stilts,” akin to the vernacular fishing shacks of the island, the 29-room inn has garnered rave reviews since opening in 2013; it’s been listed among Travel & Leisure’s “Hottest Hotels on Earth,” Architectural Digest’s “Ten New Daring Buildings Around the World” and Forbes’ “The Hotel Detective’s Best Hotel Rooms of 2013, Part Two.” Indeed, in only a few years, the charming, affable innkeeper has put Fogo Island and her innovative inn on the map.

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