Keep Hotel Guests Safe From Fire, Theft and Injury
Written by Laura Pratt   
Friday, 12 September 2014 11:15

risky-businessVenturing out of the protective enclave of a home into the temporary digs of a hotel - however luxurious and welcome a reprieve - can be scary. Aside from fears of ongoing global threats to security, the prospect of a fire or personal theft can also give guests cause for concern. It's why today's hoteliers need to remain vigilant about security within their hotels, assiduously creating and updating plans to safeguard guests.

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Overcoming the Challenges of Cyclical Hotel Renovations
Written by Lindsay Forsey   
Friday, 12 September 2014 10:52

reno-refitThere’s something cathartic about smashing a wall to bits. If you’ve ever watched a TV show about renovations, you’ve likely witnessed the happiness on a homeowner’s face as they wallop a sledgehammer around in an old bathroom, kitchen or bedroom. The art of demolition can be both physically and emotionally invigorating but, let’s get real, it’s a ton of work. Now, take that domestic project and multiply it by 50, 100 or 200 rooms. When a hotel team embarks on major renovations, it’s a massive endeavour; a collaboration of designers, project managers, contractors and trades people, along with hotel staff, working together to create a new space and a new feeling for its clients. Much the same as a home renovation, the results can bring new life and big smiles to a property’s staff  and guests.

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The 2014 Hospitality Market Report
Written by Michael Haywood   
Friday, 12 September 2014 10:40

the-wow-factorHow well are hoteliers meeting the needs of today’s guests? Occupancy rate, ADR and RevPAR identify a degree of success; satisfaction scores are also important, but even they don’t adequately measure how well requirements and expectations are being met.

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Quebec's Chateau Frontenac Gets a Multimillion Dollar Renovation
Written by Helen Catellier   
Friday, 12 September 2014 10:33

a-la-modeAs any hotelier knows, running a hotel business is a challenging endeavour at the best of times. But, add a multimillion-dollar renovation to the mix, and suddenly there's an entire new dimension of stress to overcome. Just ask Robert Mercure. For the past three years, the affable GM of Le Château Frontenac has been directing the impressive, top-to-bottom renovation of Quebec City's iconic hotel.

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