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Respect Staff and Hotel Guests When Creating a Cleaning Mandate
Written by Jennifer Febbraro   
Thursday, 03 July 2014 10:30

maidcleanFluffing pillows, changing sheets, wiping down windows to a glistening shine — these might seem like fairly simple tasks, but factor in multiple rooms, availability of linens from laundry operations, hiring and training staff and balancing the social and physical welfare of a hotel’s most physically taxed employees and the challenges of housekeeping become apparent.

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Hotel Lobby Renovations Are Honing In On Social Dynamics
Written by Denise Deveau   
Thursday, 03 July 2014 10:02

westintrilliumIn the past, hotel lobbies were not much more than waiting rooms where guests spent as little time as possible. Today’s lobbies are morphing into social hubs where guests converge to work, play, wine and dine. The newest lobby re-designs boast larger spaces, more amenities (from cafés to retail stores), and reception pods that usher staff forward from the back wall to centre stage. Workstations and sombre colours are out, while communal living-room style furniture groupings and light, bright palettes are in.

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Top Hotel Brands Are Delivering Five-star Social-media Experiences
Written by Rebecca Harris   
Thursday, 03 July 2014 09:52

hiltonsuggestWhen it comes to social media, hotels have a built-in edge: their offerings are highly visual, and they’re all about the one-to-one touch. What other types of companies can post enticing pictures of guests drinking Champagne poolside, while mining real-time data to find out when a potential customer will be visiting the area?

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The Top 50 Report: Why Wyndham, SilverBirch and Choice Shone Brightly in 2013
Written by Laura Pratt   
Thursday, 03 July 2014 09:34

super8Ask Investors, analysts and industry pundits to characterize the past year, and many will tell a similarstory: 2013 was a good year for hotel investments.But, pose the same question to hotel operators, and they will tell a slightly different tale. As always challenges abounded, but the top performers persevered, developing, renovating and creating better operating systems that contributed to gross sales of $17.9 billion on Hotelier’s Top 50 Report, up from $16.9 billion last year. Standout companies included Parsippany, N.J.-based Wyndham Hotel Group, Vancouver-based SilverBirch Hotels & Resorts as well as Mississauga,Ont.-based Choice Hotels Canada Inc., which realized strong year-over-year growth.

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