Profiling Hotelier Didier Luneau
Written by Rosanna Caira   
Friday, 12 September 2014 13:11

making-connectionsEven as a child, Didier Luneau knew he wanted to work in hotels. “I was fascinated by the hotel lobbies that I could glimpse from the street,” recalls the GM of the Westin Calgary.

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Cloud-Computing Is Not As Risky As Some May Think
Written by Denise Deveau   
Friday, 12 September 2014 11:24

data-defenderThere’s a lot less talk these days about cloud-computing being a risky business for hotel operations. But the growing trend to cloud-based services does not mean security and privacy concerns have been laid to rest.

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Keep Hotel Guests Safe From Fire, Theft and Injury
Written by Laura Pratt   
Friday, 12 September 2014 11:15

risky-businessVenturing out of the protective enclave of a home into the temporary digs of a hotel - however luxurious and welcome a reprieve - can be scary. Aside from fears of ongoing global threats to security, the prospect of a fire or personal theft can also give guests cause for concern. It's why today's hoteliers need to remain vigilant about security within their hotels, assiduously creating and updating plans to safeguard guests.

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Overcoming the Challenges of Cyclical Hotel Renovations
Written by Lindsay Forsey   
Friday, 12 September 2014 10:52

reno-refitThere’s something cathartic about smashing a wall to bits. If you’ve ever watched a TV show about renovations, you’ve likely witnessed the happiness on a homeowner’s face as they wallop a sledgehammer around in an old bathroom, kitchen or bedroom. The art of demolition can be both physically and emotionally invigorating but, let’s get real, it’s a ton of work. Now, take that domestic project and multiply it by 50, 100 or 200 rooms. When a hotel team embarks on major renovations, it’s a massive endeavour; a collaboration of designers, project managers, contractors and trades people, along with hotel staff, working together to create a new space and a new feeling for its clients. Much the same as a home renovation, the results can bring new life and big smiles to a property’s staff  and guests.

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