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Profiling Hotelier Patrick Regina
Written by Rosanna Caira   
Thursday, 03 July 2014 12:34

Patrick-ReginaPatrick Regina has a special attachment to the Hilton Toronto/Markham Suites Conference Centre & Spa in Markham, Ont. “I spent my wedding night in one of its lovely suites some 20-plus years ago, and, while I was managing a smaller property back then, I remember saying to my wife as we were checking out that, one day, I would like to return to this incredible property as GM.” Fast-forward to today, and Regina is at the helm of the 502-suite Markham landmark.

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How to Keep Hotel Guests Digitally Connected
Written by Carol Neshevich   
Thursday, 03 July 2014 10:38

digitalscreenThere’s been a huge rise in guest expectations regarding in-room technology over the past few years, but these expectations aren’t exactly focused on any specific,wow-inducing gadgets; it’s really all about faster, stronger,more reliable Internet connectivity. Today’s hotel guests are now very likely to arrive with at least three of their own devices on hand (a tablet, a smartphone, perhaps a laptop, too) and an expectation that they’ll be able to reliably connect all of those to the Internet in their guestroom at the same time.

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Respect Staff and Hotel Guests When Creating a Cleaning Mandate
Written by Jennifer Febbraro   
Thursday, 03 July 2014 10:30

maidcleanFluffing pillows, changing sheets, wiping down windows to a glistening shine — these might seem like fairly simple tasks, but factor in multiple rooms, availability of linens from laundry operations, hiring and training staff and balancing the social and physical welfare of a hotel’s most physically taxed employees and the challenges of housekeeping become apparent.

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Hotel Lobby Renovations Are Honing In On Social Dynamics
Written by Denise Deveau   
Thursday, 03 July 2014 10:02

westintrilliumIn the past, hotel lobbies were not much more than waiting rooms where guests spent as little time as possible. Today’s lobbies are morphing into social hubs where guests converge to work, play, wine and dine. The newest lobby re-designs boast larger spaces, more amenities (from cafés to retail stores), and reception pods that usher staff forward from the back wall to centre stage. Workstations and sombre colours are out, while communal living-room style furniture groupings and light, bright palettes are in.

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