MILWAUKEE — It seems some hotels are still having problems with minibar sensors, according to the Milwaukee Journal Sentinel.
Many hotels don’t have signage warning guests about the minibar senors, and numerous online complaints about hotel bars show guests continue to be charged for food that hasn’t been consumed. According to Amy Schneider, assistant GM at Ambassador Hotel in Milwaukee, most of the automatic charges for the minibar turn out to be in error. “Nine times out of 10, it just means something was picked up and put back,” she’s quoted as saying in the Milwaukee Journal Sentinel. The Ambassador in Milwaukee has adapted a new system to prevent the errors — an employee manually checks what items were consumed or opened before the guest’s credit card is charged. [jsonline.com]
