Dessert and pastry play an important role in hotel F&B strategies
By Danielle Schalk
While sweet treats aren’t always seen as a top priority, dessert and pastry play an important role in creating a well-rounded hotel food-and-beverage strategy.
As Michael...
Automated revenue-management systems help drive profitability
By Robin Roberts
If the average hotelier were as passionate about revenue management as Christoph Hütter is, their bottom line could very well be significantly healthier. And Hütter is very...
Hotel lobbies have become more than just a place to check in
By Denise Deveau
After months of isolation, lobbies have become more than just a place to check in and wait for rides. Whether travellers are there for business...
2023 Hotelier of the Year: Tim Reardon
By Amy Bostock
Tim Reardon knows he is more than just his title. The GM of the 1,372-room Sheraton Centre Toronto Hotel says the job goes beyond his...
From the Editor: The Epitome of Excellence
With the sudden arrival of December, it’s time to cast our eyes to the year ahead, but not until we take one last look at the past...
Hotels integrate guest-facing apps
By Roseline Victoria Vijayakumar
Hotels have stepped up their game in the evolving digital landscape by embracing a blend of human and digital innovations to enhance the guest...
Common themes characterize great leaders
By Cayley Dow
In my experience, the path to greatness in leadership is far from straightforward. There’s no one-size-fits-all formula. In fact, leaders can possess vastly different approaches...
Hotels adapt to low-sugar trend to enhance the meal experience
By Adam and Larry Mogelonsky
Whereas fat was the scourge of dieting in decades past, today’s nutritional plans and trends such as keto or paleo espouse low-carb and...
Hoteliers: Paula McFarlane and Jake Tayler, Hotel Julie, Stratford, Ont.
As the husband-and-wife rookie hoteliers of Stratford’s Hotel Julie, Paula McFarlane and Jake Tayler share many similarities. The duo both grew up in Lambton County in southwestern...
2023 Supplier of the Year: Nespresso Canada
By Danielle Schalk
Montreal-based Nespresso Canada has been empowering customers to make and enjoy their own barista-quality coffee since the brand entered Canada in 2009. In the time...
