How Hotel-Loyalty Programs are Evolving to Meet the Needs of Experience-Seeking Guests

They started more than 30 years ago by enabling customers to redeem points for free flights, but today’s hotel-loyalty programs are increasingly relying on distinctive experiences in...

Supplier of the Year: Foodbuy Canada

Foodbuy Canada, the procurement department for Compass Group Canada, may be the most recent recipient of the Hotelier Supplier of the Year Award, but the company has...

Hotelier of the Year: Christophe Le Chatton

Christophe Le Chatton believes in taking the things you are passionate about to the highest level possible, which is precisely how the GM of Toronto’s The Omni...

Regional Company of the Year: Drake Hotel Properties

A mix of bold thinking, a mission to be a community hub and a reputation as one of Canada’s coolest hospitality brands has contributed to another strong...

Company of the Year: Sandman Hotel Group

Every night, as children snuggle into their beds, parents around the world tell the tale of The Sandman, as they have for generations. (The origins of the...

Avvio Announces World’s First AI-powered Booking Engine

NEW YORK — Hotel-technology provider Avvio has launched Allora — the world’s first booking engine powered by artificial intelligence (AI). Allora uses AI to learn from every online...

Chesher Equipment Becomes Food Service Solutions

MISSISSAUGA, Ont. — Chesher Equipment Ltd. has changed its company name to Food Service Solutions Inc. Over the past four years the company has experienced significant growth which...

Best Western Introduces New Line of Bath Amenities

PHOENIX — At its 2017 Convention last week, Best Western Hotels & Resorts announced a new partnership with Burlington, Ont.-based Hunter Amenities International. This partnership will see...

From the Editor: Resilience And Recovery

If hoteliers have learned anything over the past two decades, it’s that nothing is guaranteed and no amount of planning can spare you from extreme situations. Certainly, we’ve had enough examples to...

Swoop Partners with Navitaire

CALGARY — Navitaire, a provider of reservation and retailing systems for low-cost airline carriers, is partnering with Swoop, a low-cost airline backed by WestJet. Navitaire offers a full...