When it Comes to Brands, Less is More

Every quarter, it would seem as though the major chains (although the minors aren’t excluded from this fallacy) launch another few brands within their respective families, all...

From the Editor: Driving Growth

As we dive into a new year, hoteliers across industry segments and across the country will be asking themselves what 2019 is going to look like. Will...

Kevin Frid to Retire from AccorHotels

PARIS, France — AccorHotels’ Chief Operating Officer for North & Central America, Kevin Frid, is set to retire on January 31, bringing his 36-year career with the...

Hotelier: Tim Terceira, St. Regis Hotel, Toronto

The maxim that you can’t go home again clearly doesn’t apply to Tim Terceira. Three years ago, the hotelier left the posh Ritz-Carlton Toronto to head to...

A Look at How Hotels Are Embracing Immersive Technologies

Virtual reality (VR), augmented reality (AR) and immersive technologies offer guests, hoteliers and hotel staff an opportunity to expand their engagement with a property, its services and...

A Taste of Wine Wisdom from Properties Across the Country

HYATT REGENCY CALGARY Before arriving at the Hyatt Regency Calgary, general manager Amy Johnson spent 10 years building Hyatt’s corporate wine program. “We see the wine program as...

Loyal Following: Examining How Hotels are Retooling Loyalty Programs

Loyalty programs aren’t just about rewarding customers: for companies, they deliver rich rewards to the bottom line. In fact, consumers spend 37-per-cent more with brands when they...

A Look at the Continued Popularity of Canada’s Boutique-Hotel Segment

Smaller, yet storied building in a trendy neighbourhood: check. Personalized service: check. Individualized furnishings: check. Kitschy artwork: check. High-concept café: check. It’s easy to understand why guests...

The Millennial Effect: Why Hotels Need to Focus Marketing Efforts on This Growing Demographic

When the U.S. was treated to a solar eclipse in August 2017, everybody was talking about it. The social-media channels sizzled with anticipation; conversations everywhere rumbled about...

Be Our Guest Program Aims to Get Young Workers Hooked on Hospitality

Hotels across the country are feeling the pinch of labour shortages. The hospitality industry is not alone in facing this challenge, but the Hotel Association of Canada...