Photo of Rosanna Caira

From the Editor: What’s Trending in 2024?

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By Rosanna Caira With the new year now in full swing, it’s the perfect time to reflect on what’s ahead. At a time when travel and tourism has...
Photo of Hotelier Trina White, GM, Parkside Hotel & Spa, Victoria

Hotelier: Trina White, GM, Parkside Hotel & Spa, Victoria

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By Rosanna Caira As a native of Cowichan, B.C., Trina White’s original dream was to work in forestry ― fitting given her upbringing and her passion for the...
Hotel inside of a lock with cyber warnings and alerts

Hotels take a fresh look at their cybersecurity measures

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By Nicole Di Tomasso As technology becomes more advanced, so does cybercrime. As a result, hospitality businesses need to take a fresh look at their cybersecurity measures. The hospitality...
Hotel Lounge area with table and chairs in background

Hotel restaurants are evolving into gathering spaces that can dynamically adapt

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By Denise Deveau Over the past few years, there has been a marked shift in hotel restaurant design. Whether the restaurant space is large or small, in the...
Man and Woman with back to each other texting

CRM software is changing the game for hospitality businesses

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By Robin Roberts It’s been said that people will forget what you said, they’ll forget what you did, but they’ll never forget how you made them feel. It...
Woman paying for meal with her credit card

Hotel loyalty programs transform into sophisticated platforms

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By Nicole Di Tomasso Since their debut in 1983 by Holiday Inn and Marriott, hotel loyalty programs have evolved from simple point-based systems to sophisticated platforms. The initial...

Hyatt Place continues its expansion across Canada

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By Morag McKenzie Positioned at the top of the upscale select-service segment, Hyatt Place is a global brand with a growth focus on the locations that matter most...
Assortment of breakfast buffet items on table

The breakfast buffet is making a comeback

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By Roseline Victoria Vijayakumar The breakfast buffet, beloved by frequent leisure and business travellers alike, has undergone a massive transformation in the post-pandemic era. Though behaviours seem to...
Photo of Sonesta Hotel Building

Sonesta debuts a new soft brand

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By Roseline Victoria Vijayakumar Nestled within the stunning vistas of the rocky mountains and strategically located minutes from Calgary International Airport, the 155-room Hotel 11, MOD, stands as...
Franchise Systems with different amounts of coins

The value a good franchise system can bring to hotels is more relevant today...

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By Laura Pratt As COVID and the devastation it wreacked on the hospitality sector recedes into the rearview, the windshield lights up with promise for franchised hotels. A...