From the Editor: What’s Trending in 2024?
By Rosanna Caira
With the new year now in full swing, it’s the perfect time to reflect on what’s ahead. At a time when travel and tourism has...
Hotelier: Trina White, GM, Parkside Hotel & Spa, Victoria
By Rosanna Caira
As a native of Cowichan, B.C., Trina White’s original dream was to work in forestry ― fitting given her upbringing and her passion for the...
Hotels take a fresh look at their cybersecurity measures
By Nicole Di Tomasso
As technology becomes more advanced, so does cybercrime. As a result, hospitality businesses need to take a fresh look at their cybersecurity measures.
The hospitality...
Hotel restaurants are evolving into gathering spaces that can dynamically adapt
By Denise Deveau
Over the past few years, there has been a marked shift in hotel restaurant design. Whether the restaurant space is large or small, in the...
CRM software is changing the game for hospitality businesses
By Robin Roberts
It’s been said that people will forget what you said, they’ll forget what you did, but they’ll never forget how you made them feel. It...
Hotel loyalty programs transform into sophisticated platforms
By Nicole Di Tomasso
Since their debut in 1983 by Holiday Inn and Marriott, hotel loyalty programs have evolved from simple point-based systems to sophisticated platforms. The initial...
Hyatt Place continues its expansion across Canada
By Morag McKenzie
Positioned at the top of the upscale select-service segment, Hyatt Place is a global brand with a growth focus on the locations that matter most...
The breakfast buffet is making a comeback
By Roseline Victoria Vijayakumar
The breakfast buffet, beloved by frequent leisure and business travellers alike, has undergone a massive transformation in the post-pandemic era. Though behaviours seem to...
Sonesta debuts a new soft brand
By Roseline Victoria Vijayakumar
Nestled within the stunning vistas of the rocky mountains and strategically located minutes from Calgary International Airport, the 155-room Hotel 11, MOD, stands as...
The value a good franchise system can bring to hotels is more relevant today...
By Laura Pratt
As COVID and the devastation it wreacked on the hospitality sector recedes into the rearview, the windshield lights up with promise for franchised hotels. A...