How to Ensure Comfort in Guestroom Washrooms

So much talk nowadays surrounds the concept of improving the guest experience. While this umbrella term applies to everything from the moment a customer discovers...

From the Editor: A Matter of Trust

As technology becomes entrenched in our lives, businesses are being forced to leverage its power to become more profitable and efficient. According to the third...

Hotelier: Fernando Fernandes, Hôtel Birks, Montreal

For almost 140 years, the Birks name has been synonymous in Canada with upscale jewelry. Now, with the recent opening of the Hôtel Birks in Montreal, the...

Roundtable: The Data Dilemma

Amy Bostock: How are hotels using data to better serve guests? Jessica Conant: The thousands of satisfaction surveys our customers respond to each year provide an important source...

Designing Public Spaces with Rich Narratives

Lobbies and other hotel public spaces have become more than their generic counterparts of decades past, often with spaces deliberately designed for guests to be able to...

High Times: Impact of Cannabis Legalization Remains Hazy

On October 17, 2018, the day Canada’s legalization of recreational marijuana came into effect, many hotels were still hazy about any policy regarding cannabis-consuming guests. The Cannabis...

Broad Appeal: Extended-Stay Hotels Check All the Right Boxes

Extended-stay properties continue to be in high demand across Canada, with New Hampshire-based Lodging Econometrics reporting the segment saw a 25-per-cent increase in projects in 2018. Typically...

For Lease: the Challenges and Benefits of Third-Party Restaurants

Running a successful hotel business is a complex endeavour, which can be further complicated by the necessity of operating a food-and-beverage outlet that appeals to both guests...

Establishing Inspiring Branding

Branding a hospitality product used to involve slapping a recognizable shingle on the side of a building and opening the cash drawer in anticipation of the hordes...

Unbound Luxury: Okanagan’s Spirit Ridge Resort

There was a time when a large part of what is now south-central British Columbia was the territory of the Okanagan First Nation, but after the arrival...