Examining Trends in Hotel Laundry and Housekeeping
Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the...
Top Trends in Spa-and-Wellness Services
These days, most people don’t want to be separated from their mobile devices for even a moment. A rare exception is when they’re relaxing at the spa....
Why Hotels Are Taking a Closer Look at F&B Offerings
Canada’s foodservice sector is a challenging one in which to thrive, so why would a hotel want to pour resources into its F&B options when there are...
Hoteliers are Getting Creative to Solve Labour Challenges
Many hoteliers spend countless hours brainstorming and fine tuning the type of experience they want to create for their customers. But, too few of them are applying...
The Meaning of Clean: A Look at Today’s Housekeeping Operations
Despite the high-tech world that swirls around us, simplicity is comforting. This is a fundamental truth in the hotel industry. “People want simple things,” says Joseph Clohessy,...
Operators Turn to Social Media to Tell Their Brand Stories
The days of maintaining a company Facebook page have given way to innovative new platforms and tools aimed at telling a brand’s story and engaging with guests....
Hoteliers Taking a Strategic Approach to Building Relationships with OTAs
In the past, if you wanted to travel, you called a travel agent. Today, many consumers book their own trips by visiting online-travel agencies (OTAs) such as...
Crisis Averted: Why Having a Crisis-management Plan in Place is Crucial for Hotels
A crisis is a specific and unforeseen economic, environmental, social or political event that represents a significant disruption and turning-point in the normal course of day-to-day living....
The Hosts With the Most: What it Takes to Run a Successful Event Space
There’s more to hotel event spaces than just a pretty face. And a property’s food-and-beverage staff often have much more on their plates than manning onsite restaurants....
Cleaning House: Hotels are Re-evaluating Laundry and Housekeeping Operations
The team at Hampton Inn & Suites Moncton understands the importance of laundry service. The property recently changed its laundry practices and procedures to become more efficient...
