Loyal Following: Examining How Hotels are Retooling Loyalty Programs

Loyalty programs aren’t just about rewarding customers: for companies, they deliver rich rewards to the bottom line. In fact, consumers spend 37-per-cent more with brands when they...

Hotels’ Sales-And-Marketing Efforts Continue to be a Moving Target

A hotel’s director of Sales and Marketing traditionally toted around a treasured list of accounts — a Holy Grail of names to be cultivated and vigorously maintained...

Destination Wellness: a Look at the Latest in Hotel Gym and Spa Services

For most travellers, the effects of globalization are clear: destinations feature the same stories and the same items that can be found at home. But, travellers want...

Examining Trends in Hotel Laundry and Housekeeping

Behind the comforts, perks and amenities of any hotel lies a well-oiled machine that keeps sheets crisp and clean, bathrooms sparkling, rooms functional, staff safe and the...

Top Trends in Spa-and-Wellness Services

These days, most people don’t want to be separated from their mobile devices for even a moment. A rare exception is when they’re relaxing at the spa....

Why Hotels Are Taking a Closer Look at F&B Offerings

Canada’s foodservice sector is a challenging one in which to thrive, so why would a hotel want to pour resources into its F&B options when there are...

Hoteliers are Getting Creative to Solve Labour Challenges

Many hoteliers spend countless hours brainstorming and fine tuning the type of experience they want to create for their customers. But, too few of them are applying...

The Meaning of Clean: A Look at Today’s Housekeeping Operations

Despite the high-tech world that swirls around us, simplicity is comforting. This is a fundamental truth in the hotel industry. “People want simple things,” says Joseph Clohessy,...

Operators Turn to Social Media to Tell Their Brand Stories

The days of maintaining a company Facebook page have given way to innovative new platforms and tools aimed at telling a brand’s story and engaging with guests....

Hoteliers Taking a Strategic Approach to Building Relationships with OTAs

In the past, if you wanted to travel, you called a travel agent. Today, many consumers book their own trips by visiting online-travel agencies (OTAs) such as...