Operators Turn to Social Media to Tell Their Brand Stories

The days of maintaining a company Facebook page have given way to innovative new platforms and tools aimed at telling a brand’s story and engaging with guests....

Hoteliers Taking a Strategic Approach to Building Relationships with OTAs

In the past, if you wanted to travel, you called a travel agent. Today, many consumers book their own trips by visiting online-travel agencies (OTAs) such as...

Crisis Averted: Why Having a Crisis-management Plan in Place is Crucial for Hotels

A crisis is a specific and unforeseen economic, environmental, social or political event that represents a significant disruption and turning-point in the normal course of day-to-day living....

The Hosts With the Most: What it Takes to Run a Successful Event Space

There’s more to hotel event spaces than just a pretty face. And a property’s food-and-beverage staff often have much more on their plates than manning onsite restaurants....

Cleaning House: Hotels are Re-evaluating Laundry and Housekeeping Operations

The team at Hampton Inn & Suites Moncton understands the importance of laundry service. The property recently changed its laundry practices and procedures to become more efficient...

Hoteliers Are Taking F&B to the Next Level

On a typical Saturday night, Toronto’s Thompson Hotel is busy — and not just because a ton of guests have checked in. The Lobby Bar buzzes with...

Hotel Developers Reveal Space-saving Tactics

Let’s face it: real estate suitable for large hotel developments isn’t exactly plentiful in urban markets these days. And it’s not much better in secondary or tertiary...

The Analytically Agile Hotel: Striking the Balance with Analytics

Hospitality executives constantly struggle to achieve balance between maintaining a memorable guest experience and meeting revenue and profit obligations to shareholders and stakeholders. Err too much on...

Hoteliers Engage Guests Using Social-Media Platforms

In many cases, all you need to know about a hotel’s approach to social media can be learned through a careful look at its employees’ email signatures....

Meeting and Conference Facilities are Undergoing a Major Overhaul

Any hotel operator who is serious about meeting and conference offerings has been quick to get on board with smart technology and innovative pricing. Today’s work-friendly environment...