Modern technology is helping housekeeping departments
By Robin Roberts
Robotic vacuums? Self-cleaning toilets? An autonomous cart that delivers linens (and uses the elevator)? Software that assigns room cleaning based on guest preference? Sounds more...
Hotel companies are changing the perceptions of careers in housekeeping
By Morag McKenzie
The largest department in any hotel in terms of number of employees — and some would say importance — is housekeeping. Yet the labour gap...
CRM software is changing the game for hospitality businesses
By Robin Roberts
It’s been said that people will forget what you said, they’ll forget what you did, but they’ll never forget how you made them feel. It...
Automated revenue-management systems help drive profitability
By Robin Roberts
If the average hotelier were as passionate about revenue management as Christoph Hütter is, their bottom line could very well be significantly healthier. And Hütter is very...
Hoteliers take advantage of new sales-and-marketing strategies
By Robin Roberts
Now that travel is back in gear and the worst of the pandemic is in the rear-view mirror, hotels are clamouring to steer heads into...
Canadian hotels forge deep connections with the local area
It's increasingly common for Canadian hotels to offer guests a variety of unique ways to forge deeper connections with the local area. And this is showing up...
Operators up their game with pet-friendly programs
When canine and feline guests sign in at the Holiday Inn Express & Suites Airdrie-North Calgary, staff is always at the ready to hand out a friendly...
Air quality moves to the top of hotel operators’ agendas
Improving air quality was top of mind for hoteliers during the pandemic, with air-purification and air-filtration systems becoming must-have pieces of equipment. But the issue of air...
The role of CRM in hotel operations
Customer-relationship management (CRM) has played an integral role in hotel operations for decades. Since the early days of basic loyalty programs and email marketing, operators have leveraged...
Hoteliers evaluate relationships with OTAs
The relationships between hotels and third-party intermediaries or online-travel agencies (OTAs) has been the subject of many discussions over the years. Yet the consensus seems to be...