Why Hotels Are Taking a Closer Look at F&B Offerings

Canada’s foodservice sector is a challenging one in which to thrive, so why would a hotel want to pour resources into its F&B options when there are...

Hoteliers are Getting Creative to Solve Labour Challenges

Many hoteliers spend countless hours brainstorming and fine tuning the type of experience they want to create for their customers. But, too few of them are applying...

The Meaning of Clean: A Look at Today’s Housekeeping Operations

Despite the high-tech world that swirls around us, simplicity is comforting. This is a fundamental truth in the hotel industry. “People want simple things,” says Joseph Clohessy,...

Operators Turn to Social Media to Tell Their Brand Stories

The days of maintaining a company Facebook page have given way to innovative new platforms and tools aimed at telling a brand’s story and engaging with guests....

Hoteliers Taking a Strategic Approach to Building Relationships with OTAs

In the past, if you wanted to travel, you called a travel agent. Today, many consumers book their own trips by visiting online-travel agencies (OTAs) such as...

Crisis Averted: Why Having a Crisis-management Plan in Place is Crucial for Hotels

A crisis is a specific and unforeseen economic, environmental, social or political event that represents a significant disruption and turning-point in the normal course of day-to-day living....

The Hosts With the Most: What it Takes to Run a Successful Event Space

There’s more to hotel event spaces than just a pretty face. And a property’s food-and-beverage staff often have much more on their plates than manning onsite restaurants....

Cleaning House: Hotels are Re-evaluating Laundry and Housekeeping Operations

The team at Hampton Inn & Suites Moncton understands the importance of laundry service. The property recently changed its laundry practices and procedures to become more efficient...

Hoteliers Are Taking F&B to the Next Level

On a typical Saturday night, Toronto’s Thompson Hotel is busy — and not just because a ton of guests have checked in. The Lobby Bar buzzes with...

Hotel Developers Reveal Space-saving Tactics

Let’s face it: real estate suitable for large hotel developments isn’t exactly plentiful in urban markets these days. And it’s not much better in secondary or tertiary...