Katie Taylor Shares Her Views on Gender Diversity in Hospitality

Is the hotel industry doing all it can to promote women executives? Katie Taylor, chair of the Board, Royal Bank of Canada and former president and CEO...

Bill Marriott Sounds off on Brand Proliferation, Technology and Millennials

When your family has been in the hotel business for almost 60 years, and its name is on the marquee of 4,200 hotels in 80 countries, there’s...

Keep Your Hotel Employees Happy and Engaged

A decade ago, guests arriving at an Accent Inn in British Columbia would have discovered that some of the hotel’s rooms were unavailable. Hotel administration told guests...

Looking Back at the Hospitality Industry in the ’50s and ’60s

Social media is changing the way we live, work and play in the 21st century, but, more than 60 years ago, in the ’50s, television and the...

Should Our Hotel Lease Out Space To Restaurant Operator Or Handle It Ourselves?

Q: Our hotel is looking to renovate in the near future, and we know that we need to improve our foodservice offerings but we’re not sure whether...

Hotelier Of The Year: Heather McCrory

Even as a young girl, Heather McCrory was always sociable. The affable McCrory laughs as she recalls school report cards that always featured the same comment: ‘Heather...

How Cloud-based Property-management Systems Can Streamline Operations

The transition to cloud-based property management systems (PMS) has been a topic of great debate for years. While the question used to be, “Should we or shouldn’t...

Hotelier Celebrates 25 Years By Reflecting on 10 Influential Leaders in Hospitality

Isadore Sharp As founder and chairman of Four Seasons Hotels, Isadore Sharp has long been regarded as one of the industry’s pilgrims and icons. A humanitarian, award-winning hotelier...

Looking Back at the Hospitality Industry in the ’90s and ’00s

The American tourist took centre stage in the Canadian hospitality industry in the ’90s, but it was technology that transformed business after three years of declining occupancy...

Looking Back at the Hospitality Industry in the ‘30s and ‘40s

Hotelier chronicles the rise and fall of hospitality economy in the 30's and 40's as part of an ongoing tribute to The Hotel Association of Canada's 100th...