Robert Mercure Leads a Quebec Landmark Into a New Chapter

Not many places rival Monte Carlo, the fabled Mediterranean port along the French Riviera where the world’s rich and famous gambol (and gamble) under bright skies and...

Katie Taylor Shares Her Views on Gender Diversity in Hospitality

Is the hotel industry doing all it can to promote women executives? Katie Taylor, chair of the Board, Royal Bank of Canada and former president and CEO...

Delta Hotels Celebrates Rebirth With Toronto Flagship Unveiling

Think you know what Delta Hotels and Resorts is all about? Think again.The nearly 53-year-old Canadian hotel brand has been undergoing an overhaul during the past couple...

Keep Your Hotel Employees Happy and Engaged

A decade ago, guests arriving at an Accent Inn in British Columbia would have discovered that some of the hotel’s rooms were unavailable. Hotel administration told guests...

Hotelier Of The Year: Heather McCrory

Even as a young girl, Heather McCrory was always sociable. The affable McCrory laughs as she recalls school report cards that always featured the same comment: ‘Heather...

Should Our Hotel Lease Out Space To Restaurant Operator Or Handle It Ourselves?

Q: Our hotel is looking to renovate in the near future, and we know that we need to improve our foodservice offerings but we’re not sure whether...

Bill Marriott Sounds off on Brand Proliferation, Technology and Millennials

When your family has been in the hotel business for almost 60 years, and its name is on the marquee of 4,200 hotels in 80 countries, there’s...

Leading Ladies: Highlighting Four Women Who Are Breaking the Gender Mould

Photo by Denis Duquette CANDACE BOONEChief Engineer, Delta Hotels Frederiction Candace Boone, who has held the role of...

How Cloud-based Property-management Systems Can Streamline Operations

The transition to cloud-based property management systems (PMS) has been a topic of great debate for years. While the question used to be, “Should we or shouldn’t...

Looking Back at the Hospitality Industry in the ‘30s and ‘40s

Hotelier chronicles the rise and fall of hospitality economy in the 30's and 40's as part of an ongoing tribute to The Hotel Association of Canada's 100th...