Secrets to Keeping Hotel Housekeepers Happy And Efficient

For many hotel guests, the housekeeper is almost invisible. The attendant goes in, the attendant comes out, and, if the job is done right, the room is...

Robert Mercure Leads a Quebec Landmark Into a New Chapter

Not many places rival Monte Carlo, the fabled Mediterranean port along the French Riviera where the world’s rich and famous gambol (and gamble) under bright skies and...

Capital Debut: Hyatt Opens Canada’s First Andaz-branded Property in Ottawa

Ottawa’s ByWard Market is a cultural hub within the nation’s capital. Art, culture, dining, fashion and nightlife come together to create a vibrant community within one of...

Toronto’s IIDEX Canada Show, a Blueprint for Hottest Hospitality Products

It’s that time of year again, and designers from across the country are gathering to discover new design and architectural trends at IIDEX Canada. To be held...

Hilton Canada Celebrates More Than 100 Hotels in Canada

To an industry outsider, the name “Hilton” may conjure up images of a certain jet-setting heiress with pint-sized puppies and perfume lines. It may even evoke words...

The 2014 Hospitality Market Report

How well are hoteliers meeting the needs of today’s guests? Occupancy rate, ADR and RevPAR identify a degree of success; satisfaction scores are also important, but even...

Purchasing Success at Hotels Is Built on Strong Relationships, Not Price

  If I’m successful, then they’re successful.” That’s how Paul Gardian, executive director of Brand Operations at Toronto-based Delta Hotels & Resorts, summarizes the guiding notion behind today’s...

A Look at the Ups and Downs of Hotel Transactions in 2012

The hotel transaction market continued its strong momentum in 2012 with $1.2 billion in sales registered for the year. This surpassed 2011’s $1.1 billion in deal volume...

2013 Hotel Company of the Year: SilverBirch Hotels and Resorts

When hotels do well, everyone benefits,” says Steve Giblin, president and CEO of SilverBirch Hotels & Resorts. At least that’s the case with the busy Vancouver-based firm,...

Do You Understand the Scope of Hotel Franchise Agreements?

It’s difficult enough to understand the legalese on a franchise agreement, disclosure document (if applicable) and lease agreement, but try to tackle the deal without the help...