Historic Algonquin Resort Turns the Page

When The Algonquin Resort opened its doors in 1889, it welcomed nearly 1,400 guests, “representing the best class of Americans and Canadians,” as described in David Sullivan’s...

Conversion Excursion

When is a conversion the right choice for your property? Whether it’s an under-performing hotel being transformed into a condominium or retirement home, a...

Brand Champions

Staffing hotels with employees who care creates impeccable hospitality Recently, Tim Terceira, general manager of The Ritz-Carlton, Toronto, was in the lobby of his...

2013 Hotelier of the Year: Dimitrios Zarikos

When Dimitrios Zarikos moved to Toronto from France in 2009 to become the regional VP and GM of the Four Seasons Hotel Toronto, he knew it wouldn’t...

Rosewood Hotel Georgia Is Reborn After Massive Restoration

The best hotels have stories upon which a legacy was built — colourful accounts of guests and events that have made their mark and helped define landmarks....

How Cloud-based Property-management Systems Can Streamline Operations

The transition to cloud-based property management systems (PMS) has been a topic of great debate for years. While the question used to be, “Should we or shouldn’t...

The 2015 Hospitality Market Report

This summer, the spotlight shone on Toronto as it welcomed athletes and tourists from all over the world for the Pan Am/Parapan Am Games. The sweeping skyline,...

Today’s Hotel Uniforms are Making Their Own Fashion Statement

Hotel uniforms have come a long way. Gone are the days of the stiff, formal front-desk suits and all-polyester housekeeping garments. Today, it’s about stylish comfort-wear, breathable...

Innovative Hotel Bars are Engaging Locals and Travellers

No longer a dark, drab respite for weary travellers, today’s hotel bars are designed to wow, comfort and entertain, whether through vibrant patterns, floor-to-ceiling windows, colourful LED...

Do You Understand the Scope of Hotel Franchise Agreements?

It’s difficult enough to understand the legalese on a franchise agreement, disclosure document (if applicable) and lease agreement, but try to tackle the deal without the help...