Choosing The Right Hotel Franchise For You

When it comes to choosing a hotel brand to franchise, there’s more choice than ever. But with that choice, comes a host of tough questions that need...

Chinese Tourism Puts a Spin On Canadian Hospitality

With the number of Chinese tourists travelling to Canada growing by leaps and bounds, hoteliers in major urban centres such as Vancouver and Toronto are learning it...

Hotelier Of The Year: Heather McCrory

Even as a young girl, Heather McCrory was always sociable. The affable McCrory laughs as she recalls school report cards that always featured the same comment: ‘Heather...

Tony Pollard Earns Lifetime Achievement Award

The story of how an idealistic political junkie with a penchant for philosophy wound up becoming president of the Hotel Association of Canada (HAC) is one of...

Regional Company of the Year: Pomeroy Inn and Suites

It’s been said that winning isn’t everything — but at Pomeroy Inn and Suites Inc., a healthy dose of competition is a big part of its corporate...

Company Of The Year: Fortis Properties

We take a long-term view with less emphasis on short-term fixes and wins,” says Nora Duke, speaking about the company over which she presides. It’s a no-nonsense...

Employee Or Contractor?

I want to hire someone to work at my property. I would like to put them on payroll as an employee, but  the individual  wants to be...

Severance Pay

I want to be fair to my employees but don’t want to be taken to the cleaners when I have to let someone go. How do I...

Housekeeping: Hotel Cleanliness Isn’t An Option, It’s a Must

Some hotel guests are slobs, some are neat freaks, but when it comes to housekeeping at Canada’s hotels — whether it’s a locally owned boutique inn, a...

Why Canada Is Struggling to Attract Visitors

Talk to any tourism stakeholder, and undoubtedly you’ll feel their frustration about what’s happening on the domestic tourism front. Is it any wonder? Canada — seen by...