Know the Guest: CRM Expands its Reach

Hotels can’t operate without some form of customer relationship management (CRM) strategy. Whether it’s basic email outreach or highly sophisticated integrated tools which can do everything from...

Hotel Chefs Choose Unique Dinnerware to Showcase Their Creativity

When choosing dinnerware for a hotel restaurant, it’s easy to get caught up in the latest trends — whether it’s hand-painted ceramic bowls, or elegant, flat plates....

New Mobile Apps Extend the Customer-Service Experience

Mobile has become an essential part of the travel experience, but as the battle for customer loyalty intensifies, it’s become even more critical to develop a robust,...

GE Spotlights Top Nine Lighting Trends in 2015

FAIRFIELD, Conn. — Sustainability is a key theme guiding lighting purchase decisions in the hotel sector, and with the increasing influence of millennials and customization, lighting will...

Hoteliers are Upgrading HVAC and Lighting Systems to Save on Energy Costs

Whether looking to upgrade, replace, or control usage on their energy-hogging equipment, hoteliers are taking a good, hard look at their budgets to pinpoint where they can...

Operators Are Leveraging Technology to Offer Customized Experiences

It was her first stay at the W Montreal, but it likely won’t be her last. “I’m allergic to feathers,” the guest told front-desk staff at the...

Keep Hotel Guests Engaged with New Technology

Hotel guestroom entertainment isn’t about the latest video-game console, iPod dock or movie selection anymore — in fact, it’s not even a hotel amenity, since it travels...

Cloud-Computing Is Not As Risky As Some May Think

There’s a lot less talk these days about cloud-computing being a risky business for hotel operations. But the growing trend to cloud-based services does not mean security...

How to Keep Hotel Guests Digitally Connected

There’s been a huge rise in guest expectations regarding in-room technology over the past few years, but these expectations aren’t exactly focused on any specific,wow-inducing gadgets; it’s really all...

Top Hotel Brands Are Delivering Five-star Social-media Experiences

When it comes to social media, hotels have a built-in edge: their offerings are highly visual, and they’re all about the one-to-one touch. What other types of...