Weighing Options For HVAC Solutions
While you won’t often find HVAC at the top of guest requests, heating, ventilation and air conditioning impacts not only the guest experience but operations and the...
Locking It Down: Tips For Preventing Data Breaches
Data breaches were around long before the Internet and businesses’ heavy reliance on digital data, but now more than ever, companies are at risk of having valuable...
Keyless Entry is Becoming the New Normal
A guest walks into a hotel. She bypasses the packed lobby, forgoes the line at the front counter and steps into the elevator. At her room, she...
Smart-Room and AI Technology are Gaining Popularity
Staying current with the ever-evolving technology landscape is a challenging task. In the hotel world, smart-room and Artificial-Intelligence (AI) offerings are making huge leaps as companies test...
Shaping the Guest Experience with CRM
Customer Relationship Management (CRM) often brings to mind processes and software. And though that’s a large part of it, today CRM is focused on how your suite...
Technology Roundtable: Experts Offer Insight into how Technology Helps Boost Guest Satisfaction
What are the most common challenges hoteliers are solving with technology?
David Caffo: At Four Seasons Hotels and Resorts, everything we do is about delivering on customer experience....
Blockchain May Not be Living Up to the Initial Hype
At the beginning of this year, the market-research company Forrester made the following prediction about blockchain: “The visionaries will forge ahead; those hoping for immediate industry and...
Roundtable: The Data Dilemma
Amy Bostock: How are hotels using data to better serve guests?
Jessica Conant: The thousands of satisfaction surveys our customers respond to each year provide an important source...
A Look at How Hotels Are Embracing Immersive Technologies
Virtual reality (VR), augmented reality (AR) and immersive technologies offer guests, hoteliers and hotel staff an opportunity to expand their engagement with a property, its services and...
The Impact of Big Data in the Hotel Industry
In the hotel industry, there's no shortage of information that can be leveraged to better reach and serve guests. Customer data within loyalty programs, price comparisons, location...
