Balancing In-room Entertainment and Customer Devices

Today’s guestroom entertainment technology is changing at a rapid pace, and hotels are facing a dilemma keeping guests satisfied with their connection. Guestroom entertainment has become a...

Find Out How to Use Social Media and Smartphone Technology to Engage Hotel Guests

Just 18 months ago hoteliers agonized over whether to start a Facebook page or wait out the passing social-media fad while investing in traditional marketing efforts, recalls...

Let’s Get Digital: Wi-Fi in Hotels

Hoteliers are in a Wi-Fi dilemma: they’re concerned about speed, cost and competition. Guests are demanding faster Wi-Fi, and they don’t want to pay for it. What’s...

Top Hotel Brands Are Delivering Five-star Social-media Experiences

When it comes to social media, hotels have a built-in edge: their offerings are highly visual, and they’re all about the one-to-one touch. What other types of...

Operators Are Reinventing their Property Management Systems

At first glance, it would seem movement on the property-management system (PMS) front hasn’t been dramatic, says Warren Markwart, principal with MK2 Hospitality, a hotel management consultancy...

How to Keep Hotel Guests Digitally Connected

There’s been a huge rise in guest expectations regarding in-room technology over the past few years, but these expectations aren’t exactly focused on any specific,wow-inducing gadgets; it’s really all...

Today’s Hotel Suites Are Designed to be Spacious, Luxurious and Tech-ready

A winning hotel suite is as shallow as a haughty high-school girl. You know the type: she only cares about her good looks and, by some unjust...

Hoteliers are Upgrading HVAC and Lighting Systems to Save on Energy Costs

Whether looking to upgrade, replace, or control usage on their energy-hogging equipment, hoteliers are taking a good, hard look at their budgets to pinpoint where they can...

Hoteliers Seek Efficiency and Comfort from their HVAC Systems

Walk into the DoubleTree by Hilton in London, Ont. and you’ll see a contemporary lobby with clean lines and muted shades, stunning light fixtures, and similarly modern...

Cloud-Computing Is Not As Risky As Some May Think

There’s a lot less talk these days about cloud-computing being a risky business for hotel operations. But the growing trend to cloud-based services does not mean security...