How Mobile Communication Can Boost the Hotelier-Guest Relationship

It may sound like a cliché, but smartphones are changing how hotels do business. Now that most people check-in armed with the hungry little devices, hotel staff...

Keeping Guests Safe By Investing In Hotel Security

Talk to any experienced risk consultant serving the global hotel industry, and undoubtedly they’ll tell you stories that would make any manager nervous. “In...

Hoteliers Seek Efficiency and Comfort from their HVAC Systems

Walk into the DoubleTree by Hilton in London, Ont. and you’ll see a contemporary lobby with clean lines and muted shades, stunning light fixtures, and similarly modern...

Trend Watch: Locally Sourced, Sustainable Amenity Choices Will Lead the Way in 2017

According to the Telegraph newspaper, trends in the hotel industry for 2016 included upping the ante on in-house dining, attracting millennials, a focus on wellness and the...

Housekeeping is Being Slowly Transformed by Technology

While everything from the front desk to food and beverage has been impacted by new technology developments, the housekeeping department, relatively speaking, remains stuck in the dark...

How to Find the Right Kitchen Equipment for Your Hotel

Whether a hotel’s kitchen facilities are cavernous or tiny, choosing the best equipment for the property in question means striking a balance between practicality and indulgence. The...

Trends in Hotel in-room Entertainment Systems

The term “in-room entertainment” doesn’t capture the essence of the space a hotel guest enjoys, nor is it even a true reflection of that guest’s needs. Entertainment...

A Look at Top Canadian Hotel Technology Trends

There's no escaping it. Technology continues to advance at an alarming rate. Several technological innovations we rely on today were once unfathomable. At first blush, Twitter sounded...

Know the Guest: CRM Expands its Reach

Hotels can’t operate without some form of customer relationship management (CRM) strategy. Whether it’s basic email outreach or highly sophisticated integrated tools which can do everything from...

Roundtable: The Data Dilemma

Amy Bostock: How are hotels using data to better serve guests? Jessica Conant: The thousands of satisfaction surveys our customers respond to each year provide an important source...