The Comfort Zone

Smart building technology is changing the guest experience. When guests arrive at a hotel in Canada — in steamy July or bone-freezing January —...

Trends in Hotel in-room Entertainment Systems

The term “in-room entertainment” doesn’t capture the essence of the space a hotel guest enjoys, nor is it even a true reflection of that guest’s needs. Entertainment...

Hoteliers are Upgrading HVAC and Lighting Systems to Save on Energy Costs

Whether looking to upgrade, replace, or control usage on their energy-hogging equipment, hoteliers are taking a good, hard look at their budgets to pinpoint where they can...

Technology Roundtable: Experts Offer Insight into how Technology Helps Boost Guest Satisfaction

What are the most common challenges hoteliers are solving with technology? David Caffo: At Four Seasons Hotels and Resorts, everything we do...

Operators Are Leveraging Technology to Offer Customized Experiences

It was her first stay at the W Montreal, but it likely won’t be her last. “I’m allergic to feathers,” the guest told front-desk staff at the...

Discovering the Leveraging Power of Cloud Computing

Cloud-based services have been a staple at Winnipeg-based Lakeview Hospitality since 2005, and now the company is moving onward and upward. Its first foray...

Cloud-Computing Is Not As Risky As Some May Think

There’s a lot less talk these days about cloud-computing being a risky business for hotel operations. But the growing trend to cloud-based services does not mean security...

Room Key Debuts

Could this new hotel search engine steal business from OTAs? Roomkey.com is unlocking a new idea in online travel. Launched as a beta test...

Simple Choices About Laundry Operations Can Make or Break a Hotel’s Reputation

In the Internet age, a hotel’s practices are often transparent to guests. Customers are now more socially aware than ever, and they’re looking for businesses that respect...

The Full Picture: Addressing Today’s Physical and Cyber-security Risks

Hotels strive to be open, welcoming and, essentially, public spaces whose basic offerings are enjoyment, relaxation, a good meal and a sound night’s sleep, whether the guest’s...