Spotlight on In-Room Amenities

These days, hotel guests may not be demanding the sky, but apparently they do want fresh air — and they’re willing to pay for it. In fact,...

The Full Picture: Addressing Today’s Physical and Cyber-security Risks

Hotels strive to be open, welcoming and, essentially, public spaces whose basic offerings are enjoyment, relaxation, a good meal and a sound night’s sleep, whether the guest’s...

Hoteliers Seek Efficiency and Comfort from their HVAC Systems

Walk into the DoubleTree by Hilton in London, Ont. and you’ll see a contemporary lobby with clean lines and muted shades, stunning light fixtures, and similarly modern...

Why the Hotel Industry is Embracing Virtual Reality

At the 2017 Consumer Electronics Show (CES) — held in Las Vegas in January — virtual-reality (VR) technology was ubiquitous, with hundreds of booths demonstrating a slew...

Saving Space: Top Trends in Hotel Kitchen Design

The front-of-house is a vital aspect of restaurant planning, whether it’s a buffet-style breakfast room, or a three-meal-a-day, upscale restaurant. While kitchen design may not have the...

Trend Watch: Locally Sourced, Sustainable Amenity Choices Will Lead the Way in 2017

According to the Telegraph newspaper, trends in the hotel industry for 2016 included upping the ante on in-house dining, attracting millennials, a focus on wellness and the...

Trends in Hotel in-room Entertainment Systems

The term “in-room entertainment” doesn’t capture the essence of the space a hotel guest enjoys, nor is it even a true reflection of that guest’s needs. Entertainment...

Know the Guest: CRM Expands its Reach

Hotels can’t operate without some form of customer relationship management (CRM) strategy. Whether it’s basic email outreach or highly sophisticated integrated tools which can do everything from...

Hotel Chefs Choose Unique Dinnerware to Showcase Their Creativity

When choosing dinnerware for a hotel restaurant, it’s easy to get caught up in the latest trends — whether it’s hand-painted ceramic bowls, or elegant, flat plates....

New Mobile Apps Extend the Customer-Service Experience

Mobile has become an essential part of the travel experience, but as the battle for customer loyalty intensifies, it’s become even more critical to develop a robust,...