Why the Hotel Industry is Embracing Virtual Reality

At the 2017 Consumer Electronics Show (CES) — held in Las Vegas in January — virtual-reality (VR) technology was ubiquitous, with hundreds of booths demonstrating a slew...

Saving Space: Top Trends in Hotel Kitchen Design

The front-of-house is a vital aspect of restaurant planning, whether it’s a buffet-style breakfast room, or a three-meal-a-day, upscale restaurant. While kitchen design may not have the...

Trend Watch: Locally Sourced, Sustainable Amenity Choices Will Lead the Way in 2017

According to the Telegraph newspaper, trends in the hotel industry for 2016 included upping the ante on in-house dining, attracting millennials, a focus on wellness and the...

Trends in Hotel in-room Entertainment Systems

The term “in-room entertainment” doesn’t capture the essence of the space a hotel guest enjoys, nor is it even a true reflection of that guest’s needs. Entertainment...

Know the Guest: CRM Expands its Reach

Hotels can’t operate without some form of customer relationship management (CRM) strategy. Whether it’s basic email outreach or highly sophisticated integrated tools which can do everything from...

Hotel Chefs Choose Unique Dinnerware to Showcase Their Creativity

When choosing dinnerware for a hotel restaurant, it’s easy to get caught up in the latest trends — whether it’s hand-painted ceramic bowls, or elegant, flat plates....

New Mobile Apps Extend the Customer-Service Experience

Mobile has become an essential part of the travel experience, but as the battle for customer loyalty intensifies, it’s become even more critical to develop a robust,...

GE Spotlights Top Nine Lighting Trends in 2015

FAIRFIELD, Conn. — Sustainability is a key theme guiding lighting purchase decisions in the hotel sector, and with the increasing influence of millennials and customization, lighting will...

Hoteliers are Upgrading HVAC and Lighting Systems to Save on Energy Costs

Whether looking to upgrade, replace, or control usage on their energy-hogging equipment, hoteliers are taking a good, hard look at their budgets to pinpoint where they can...

Operators Are Leveraging Technology to Offer Customized Experiences

It was her first stay at the W Montreal, but it likely won’t be her last. “I’m allergic to feathers,” the guest told front-desk staff at the...