The Impact of Big Data in the Hotel Industry

In the hotel industry, there's no shortage of information that can be leveraged to better reach and serve guests. Customer data within loyalty programs, price comparisons, location...

How Smart Devices are Shaping the Guest Experience

Amazon recently announced the release of Alexa for Hospitality, a new software kit that would allow hotels to link the voice assistant to their property-management systems. Some...

Energy Efficiency Lights the Way to Savings and Customer Satisfaction

Being energy efficient can pay dividends, improve the guest experience and create goodwill through environmental and social responsibility. But, improving energy efficiency requires planning and thought when...

Housekeeping is Being Slowly Transformed by Technology

While everything from the front desk to food and beverage has been impacted by new technology developments, the housekeeping department, relatively speaking, remains stuck in the dark...

What do F&B Teams Have on Their Equipment Wish List?

The kitchen is one of the most important rooms in the hotel and Gaurav Gupta, director of Sunray Group, knows how to create a great one. He...

How Hotels can Optimize Business with RMS

It used to be that the price of a room could be set based on seasonality and keeping a keen eye on the competition. Today, reaching travellers...

The Cool (and Hot) List of HVAC Solutions

They never show up in the beauty shots on websites, but heating, ventilation and air-conditioning (HVAC) systems can be crucial to a pleasant hotel experience. Scott Beneteau,...

Why Data Collection is Key to PMS Success

Data collection is the future. With an adaptable Property Management System (PMS), a hotelier can create a welcoming, efficient first impression for guests in person or online....

Future Forward: Exploring AI’s Place in Hotels

Artificial intelligence (AI) continues to open more doors to more hotels, offering increased convenience for guests and efficiency for properties. The minute a guest makes a hotel...

A Look at the Trends in Hotel CRM Systems

From the moment a guest makes their first booking, until long after they check out, nurturing the guest experience beyond their stay is paramount to a hotel’s...