Why Data Collection is Key to PMS Success

Data collection is the future. With an adaptable Property Management System (PMS), a hotelier can create a welcoming, efficient first impression for guests in person or online....

Future Forward: Exploring AI’s Place in Hotels

Artificial intelligence (AI) continues to open more doors to more hotels, offering increased convenience for guests and efficiency for properties. The minute a guest makes a hotel...

A Look at the Trends in Hotel CRM Systems

From the moment a guest makes their first booking, until long after they check out, nurturing the guest experience beyond their stay is paramount to a hotel’s...

Spotlight on In-Room Amenities

These days, hotel guests may not be demanding the sky, but apparently they do want fresh air — and they’re willing to pay for it. In fact,...

The Full Picture: Addressing Today’s Physical and Cyber-security Risks

Hotels strive to be open, welcoming and, essentially, public spaces whose basic offerings are enjoyment, relaxation, a good meal and a sound night’s sleep, whether the guest’s...

Hoteliers Seek Efficiency and Comfort from their HVAC Systems

Walk into the DoubleTree by Hilton in London, Ont. and you’ll see a contemporary lobby with clean lines and muted shades, stunning light fixtures, and similarly modern...

Why the Hotel Industry is Embracing Virtual Reality

At the 2017 Consumer Electronics Show (CES) — held in Las Vegas in January — virtual-reality (VR) technology was ubiquitous, with hundreds of booths demonstrating a slew...

Saving Space: Top Trends in Hotel Kitchen Design

The front-of-house is a vital aspect of restaurant planning, whether it’s a buffet-style breakfast room, or a three-meal-a-day, upscale restaurant. While kitchen design may not have the...

Trend Watch: Locally Sourced, Sustainable Amenity Choices Will Lead the Way in 2017

According to the Telegraph newspaper, trends in the hotel industry for 2016 included upping the ante on in-house dining, attracting millennials, a focus on wellness and the...

Trends in Hotel in-room Entertainment Systems

The term “in-room entertainment” doesn’t capture the essence of the space a hotel guest enjoys, nor is it even a true reflection of that guest’s needs. Entertainment...