Editor’s Page – Stimulating the Senses

How innovative is your hotel company? Does your staff provide exceptional service or do they go through the motions, content to offer the same old, same old?...

From The Editor: Clean Sweep

As the hotel industry was priming to close the door on another year, disconcerting news surfaced in the media. It turns out several chains — both in...

From the Editor: ‘Tis the Season

By the time this copy of the magazine lands in your hands, December will have arrived, and with it a flurry of holiday activity. For the team at...

From the Editor: The Power of One

In a world becoming increasingly homogenized, successful hotels typically stand out from the pack. If your hotel’s services and amenities don’t resonate with the guest, nothing else...

From the Editor: The Real Deal

It’s time to turn the page on a new year. As technology continues to impact our personal and professional lives, time seems to march faster. And, here...

Editor’s Page – Back to the Future

It’s taken the hotel industry seven years to get back to the strong industry fundamentals posted in 2000, the best year on record for Canadian properties. With...

From the Editor: Taking Centre Stage

As a nation, we’re not always comfortable being in the spotlight. Sure, we’re fiercely proud of our achievements when it comes to hockey, a game in which...

Editor’s Page – Labour Watch

Not a day goes by we don’t hear about labour shortages wreaking havoc across several industry sectors, including the hospitality business. If you’re someone whose job it...

From the Editor: Pushing Boundaries

Consumers are hungrier than ever for new products, proving innovation has never been as important. That’s why hotel chains such as Starwood Hotels & Resorts and Marriott...

From the Editor: Travel Trends

This summer, as the world struggles with threats of global terrorism, mounting geopolitical tension and the Zika virus — it may be the perfect time for Canada...