Female Powerhouses Discuss the Status of Women in Hospitality

Real change will come when powerful women are less of an exception,” wrote Sheryl Sandberg, COO of Facebook, in Lean In: Women, Work, and the Will to...

Why the Hotel Industry is Embracing Virtual Reality

At the 2017 Consumer Electronics Show (CES) — held in Las Vegas in January — virtual-reality (VR) technology was ubiquitous, with hundreds of booths demonstrating a slew...

25 Hotel Trends of the Past 25 Years

Hotelier magazine reflects on the 25 hotel trends that have shaped the industry over the last 25 years. 1: Labour Challenges - During the lifespan...

Profiling Hotelier Edwin Frizzell of Fairmont Royal York

Edwin Frizzell has helmed many hotels throughout his extensive career, but these days he’s the new kid on the block at The Fairmont Royal York hotel, where...

Secrets to Keeping Hotel Housekeepers Happy And Efficient

For many hotel guests, the housekeeper is almost invisible. The attendant goes in, the attendant comes out, and, if the job is done right, the room is...

Trends in Hotel in-room Entertainment Systems

The term “in-room entertainment” doesn’t capture the essence of the space a hotel guest enjoys, nor is it even a true reflection of that guest’s needs. Entertainment...

The Power of Hotel Branding

The opening session provocateurs, Ed Lebar and Seth Traum of BrandAsset Consulting, explained how to transform customer data into executive brand strategy, especially given the “sea of...

A Look at the Trends in Hotel CRM Systems

From the moment a guest makes their first booking, until long after they check out, nurturing the guest experience beyond their stay is paramount to a hotel’s...

Hotel Lobby Design is Key to Making a Good Impression

In the last decade, the hotel lobby has transformed to become a centrepiece of the guest experience. “It was space that was underutilized in the past,” notes...

Chris Cahill Takes the Reins of AccorHotels Global Luxury Division

Rosanna Caira: After leaving Fairmont Hotels to go to the Sands Corporation in Las Vegas, you’re back with Fairmont Hotels, through the new ownership of AccorHotels. What...